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Sales Manager MICE
Hilton
posted 5mon ago
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Flexible timing
Key skills for the job
Job Description
- Implement all sales action plans related to the respective market (by segment and geographical locations) as outlined in the marketing plan.
- Actively participate in achieving the departmental goals which contribute to the marketing budget.
- Closely monitor accounts revenue and business production for Corporate / FIT / M. I. C. E. accounts.
- Maximize up-selling opportunities whenever possible.
- Assist the Commercial Director in the forecasting of rooms revenue and ATR for Corporate / FIT / M. I. C. E. / LSG (Long Staying Guests) groups.
- Attend major travel functions and promotional events (i. e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel.
- Plan sales trips, under the direct approval of the Commercial Manager to major market areas, calling on accounts within the specific market areas.
- Report to the Commercial Director on potential markets needing coverage.
- Gather information of competitors, such as rate, top accounts and production, room, F&B and events, and report to the Director of Sales regularly.
- Keep updated with client relationships and overall business goals through regular entertainment and some activities.
- Meet and welcome some top key accounts, group organizers and VIP guests upon check-in.
- Take responsibility to conduct hotel inspection for all walk-ins, meeting groups and contracted clients and plan next step for future follow.
- Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, and written communication.
- Negotiate with accounts on banquet, outside catering events.
- Develop increased room nights as well as banquet revenue.
- Responsible for the dissemination of the group s related information to other departments e. g. issues on banquet event orders and group resumes, chairing pre-event meetings.
- Maintain close co-ordination with respective departments on organizer s requirements and last-minute event requirements.
- Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.
- Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.
- Regularly review Master A/C postings to ensure postings are correctly done.
- Review bills with organizers regularly to eliminate adjustments needed on final invoice.
- Verify total charges and layout of invoices prepared by Accounts Receivable and send out to organizers.
- Obtain feedback from clients and follow through with the necessary actions.
- Refer leads and send event profile information to relevant sister hotels or NSO / ISO (if any).
- Maintain the active event profile database and group chart.
- Establish and maintain files of major accounts and assist the Commercial Director in maintaining the accounts management system.
- Establish good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
- The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
- Carry out any other reasonable duties and responsibilities as assigned.
- Understand and follow hotel policies, departmental rules, and SOPs.
- Plan sales calls properly to maximize results.
- Meet and service in-house FIT clients, groups and organizers.
- Oversee that group orders are routed to all departments concerned.
- Carry out negotiation for rates with corporate clients and travel agents.
- Follow-up on correspondences.
- Submit weekly sales plans and reports.
Employment Type: Full Time, Permanent
Functional Areas: Sales
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