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259 Hilton Jobs
F&B Associate
Hilton
posted 1 week ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The F&B Associate is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.
What will I be doing
As the F&B Associate, you will be responsible for performing the following tasks to the highest standards:
Maintain high customer service focus by approaching your job with the customers always in mind.
Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
Confidently know the food and beverage menu contents and explain them in detail to guests.
Understand dietary requirements and offer appropriate suggestions.
Complete checklists on product knowledge.
Make suggestions on the menu that might suit guests of different nationalities.
Familiarize with menu items of all other outlets to recommend guests to other outlets.
Confidently know opening hours of all restaurants and hotel outlets.
Able to recommend other restaurants and city attractions to hotel guests.
Complete the checklist on preparing the restaurant for service.
Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table.
Follow-up on any guest questions or queries immediately and if you don t have the answers, check with your Manager.
Ensure that all service procedures are carried out to the standards required.
Make sure all areas are cleaned and maintained in accordance with operating procedures.
Take personal responsibility for the service experience of all guests in your designated area.
Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
Give guest service the highest priority.
Display professional behaviour at all times.
Avoid offensive or impolite language.
Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
Carry out any other reasonable duties and responsibilities as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
An F&B Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, beh
Employment Type: Full Time, Permanent
Read full job description
What people at Hilton are saying
Rating based on 3 F&B Associate
reviews
Anonymous · Food, Beverage & Hospitality
Likes
All is excellent
- Salary - Excellent
+6 more
Dislikes
Every thing i like
F&B Associate salary at Hilton
reported by
3
employees
with 1
years exp.
₹2
L/yr - ₹3.8
L/yr
27%
more
than the average F&B Associate Salary in India
View more details
What Hilton employees are saying about work life
based on 530 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Hilton Benefits
View more benefits
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