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Executive Housekeeper
Hilton
posted 19d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- As the Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards:
- Institute department SOPs and P&P.
- Direct the activities of housekeeping s daily operation, maintain and improve high cleaning standards of guestrooms and public areas.
- Extend courteous service to guests.
- Establish training programs, methods and procedures for team members development.
- Oversee departmental training programs and revise relevant manuals as necessary.
- Work our balanced working schedules for team members and maintain close payroll control to meet budget.
- Evaluate the performance of assigned team members from time to time.
- Listen to team members problems and assist / help to solve them.
- Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept.
- Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained.
- Supervise daily laundry operations, including the handling of guest laundry, uniform, linen and cost control, etc.
- Hold daily briefings with managers and supervisors, to inform them of daily VIP arrivals, guests complaints and special assignments etc.
- Conduct regular Housekeeping communication meetings to discuss team members feedback, rectifying errors for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings.
- Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of Management s decisions.
- Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times.
- Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly.
- Prepare, plan and present the annual uniform budget, annual housekeeping FF&E and operating equipment budget to the Director of Operation.
- Make sure all purchased items are inspected for assurance quality and quantity, department expenses are in control and meet hotel s budget.
- Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment.
- Adhere to the hotel s security and emergency policies and procedures.
- Perform any duties assigned by the Management team deemed necessary.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Employment Type: Full Time, Permanent
Functional Areas: Other
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