Prepare for Your IBM Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
IBM Team. If you also belong to the team, you
can get access from
here
IBM
CompareProud winner of ABECA 2025 - AmbitionBox Employee Choice Awards
All Filters
2,614 IBM Jobs
Customer Success Manager - Cloud
5-10 years
Bangalore / Bengaluru
1 vacancy
Customer Success Manager - Cloud
IBM
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
In a typical day, you will be owning the execution plan for customers. As their business need change, you will need to assess and recalculate the path to success. You will interact regularly with the customer’s team and even take action to make changes to the customer’s cloud account to execute your recommendations. You will identify gaps that the customer may have that would prevent them from achieving that success and then build plans to close those gaps. Working closely with FinOps Principals, you will document and present your findings with the customer and encourage open productive discussion.
Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure.
Lead discussions and manage customer’s commitment based discounts across all savings instruments.
Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program
Perform analysis and present regular operational reviews to customer & Apptio leadership
Collaborate with an internal global team to grow a strategically important part of the Apptio business
Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Overall, 5+ years of industry experience.
Hands-on experience with a cloud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900
Plan, execute and track new and existing customers Cloud Savings Program across CSP's .
Deep knowledge of rate optimization at AWS (Savings Plans, Reserved Instances)
Track record of increasing FinOps maturity
Demonstrated ability to break down complex problems into sub-tasks and track outcomes
Experience in customer-facing roles such as consulting, customer success or equivalent experience
Lead discussions and manage customer’s commitment based discounts across all savings instruments.
Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program
Perform analysis and present regular operational reviews to customer & Apptio leadership
Collaborate with global team to grow a strategically important part of the Apptio business
Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams
Excellent verbal, written and interpersonal communication skills in both technical and non technical contexts
Preferred technical and professional experience
Employment Type: Full Time, Permanent
Read full job description
What people at IBM are saying
Rating based on 2 Customer Success Manager
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
Good team, place and environment
- Salary - Excellent
+3 more
Dislikes
I wouldn’t say much about dislikes
Customer Success Manager salary at IBM
reported by
17
employees
with 3-14
years exp.
₹19.5
L/yr - ₹70
L/yr
216%
more
than the average Customer Success Manager Salary in India
View more details
What IBM employees are saying about work life
based on 23.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
IBM Benefits
Submitted by Company
Flexible Work Options Medical Plans Volunteering Rewards
Submitted by Employees
View more benefits 
Compare IBM with
Oracle
Compare
TCS
Compare
Cognizant
Compare
Accenture
Compare
Infosys
Compare
Capgemini
Compare
Wipro
Compare
Deloitte
Compare
Compare
Amazon
Compare
Amdocs
Compare
SAP
Compare
Microsoft Corporation
Compare
Tech Mahindra
Compare
PwC
Compare
Ernst & Young
Compare
Nagarro
Compare
NetApp
Compare
Salesforce
Compare
SAS
Compare
Similar Jobs for you
IBM Bangalore / Bengaluru Office Locations
Bangalore Office
Headquarter
IBM India Pvt Ltd, No. 4/1, Tower D, 2nd & 3rd Floor, Dairy Circle, Bannerghatta Main Road
Bangalore
Karnataka 560029
Karnataka 560029
Bengaluru Office
IBM, No.12, Subramanya Arcade, Bannerghatta Road
Bengaluru
Karnataka 560029
Karnataka 560029
Customer Success Manager - Cloud
5-10 Yrs
Bangalore / Bengaluru
Customer Service, Python, AWS +11 more
Sr. Process Analyst - Procure To Pay
3-6 Yrs
Bangalore / Bengaluru
SAP, Accounting, Accounts Payable +14 more
Application Developer-Azure Cloud FullStack
5-8 Yrs
₹ 3L/yr - 31L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Kubernetes, Angular, Github +14 more
Package Consultant-Oracle Cloud HCM Analytics
3-8 Yrs
₹ 15L/yr - 16L/yr (AmbitionBox estimate)
Kolkata
SQL, Oracle, PLSQL +13 more
Solution Architect-Data Platforms
5-10 Yrs
Navi Mumbai
Python, AWS, Architecting +18 more
PROCESS DELIVERY SPECIALIST-LEAD To CASH
4-7 Yrs
₹ 4.5L/yr - 6L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Finance, Customer Service, Project Management +11 more
Quality Engineer-Automation
4-9 Yrs
Kochi
Software Testing, Python, Quality Assurance +14 more
Application Developer-SAP ABAP
4-6 Yrs
₹ 9.5L/yr - 21L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
SAP, Salesforce, SAP ABAP +12 more
PROCESS DELIVERY SPECIALIST-LEAD To CASH
3-6 Yrs
₹ 2.9L/yr - 7.4L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
Finance, Sales, Project Management +13 more
Data Engineer-Data Platforms-Google
2-5 Yrs
₹ 4L/yr - 23L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad
Digital Marketing, Python, AWS +19 more
Share an Interview