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Senior Service Associate- Onboarding

1-2 years

Bangalore / Bengaluru

Senior Service Associate- Onboarding

IBM

posted 25d ago

Job Description

Your Role and Responsibilities
As Senior Service Associate -Onboarding, you are responsible to ensure seamless onboarding experience for new joiners.
  • You will be the first point of contact for new employee and hiring manager from offer accept through onboarding
  • Coordinating requests and delivery of all provisioning items by new hire's start date
  • Facilitate onboarding sessions
  • Welcoming new employees, facilitating paperwork completion and processing, accountability in understanding current IBM business/structure/strategy/ news,
  • Ensure employee data collected at the onboarding stage reaches HR system(s) in a timely manner
  • Comply with local government requirements in a timely manner


Required Technical and Professional Expertise
  • 1-2 years' experience in HR Onboarding process for any International IT ITES Company
  • Excellent communication skills in English both oral & written
  • Strong knowledge of MS Excel and MS Word
  • Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
  • Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
  • Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
  • Excellent Customer Service skills- ability to communicate to all people at all levels within the organization.
  • Must have the ability to resolve difficult customer service issues
  • High degree of numeracy skills with meticulous attention to details Team work- the ability to work well within the team is key to this role


Preferred Technical and Professional Expertise
  • Ambitious individual who can work under their own direction towards agreed targets/goals.
  • Ability to work under tight timelines and have been part of change management initiatives.
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Enhance technical skills by attending educational workshops, reviewing publications etc.


Employment Type: Full Time, Permanent

Functional Areas: Other

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