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272 IDFC FIRST Bharat Jobs
Program Manager-Relationship Banking
2-5 years
Chennai, Pune, New Delhi + 4 more
1 vacancy
Program Manager-Relationship Banking
IDFC FIRST Bharat
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for improving RB KPIs (# customers, activation, engagement, cross-sell, groups etc.)
- Responsible for ensuring a seamless customer experience at all touchpoints by coordinating with various stakeholders
- Understanding data and driving initiatives for performance improvement-
- Design and operationalise the Engagement plan for affluent customers
- Driving Relationship Banking campaigns
- Responsible for ensuring a seamless customer experience at all touchpoints by coordinating with various stakeholders
- To drive premium servicing and quick resolution for all Program customers (IND + Non IND)
- Collaborate with Optimus team to create premium in-app experience, with HPE/Ops/IT teams to drive program branding in all communication) as well as setting up on-ground processes for customer onboarding and availing of benefits
- Coordination with SFDC for process builds or workbench changes
- Coordination with channel teams for RM led processes etc.)
Employment Type: Full Time, Permanent
Functional Areas: Sales
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