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based on 20k Reviews

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99 iEnergizer Jobs

Urgent Hiring 500 BPO Agents @ Pune

1-4 years

₹ 2 - 3L/yr

Pune

500 vacancies

Urgent Hiring 500 BPO Agents @ Pune

iEnergizer

posted 12d ago

Job Role Insights

Flexible timing

Job Description

To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfil all the assigned job responsibilities as per the prerequisites.


Minimum Qualification Criteria:-

1. Any Graduate

2. Minimum 1 year customer service (voice) experience is mandatory.

3. Agent should be flexible to work in 24/7 Environment.


Desirable qualifications: 1. Excellent Communication skills (Written/Verbal) is the foremost priority. 2. Good customer service skills & should display good analytical abilities 3. Prior experience in BPO voice process is mandatory.


Job Responsibilities:

1. Provide splendid customer services to customers in a friendly and courteous manner at all times.

2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.

3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.

4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.

6. Ensure that customers confidential information is properly protected and only used for official purposes.


Required Knowledge and Skills:-

1. Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.

2. Strong communication skills characterized by excellent writing and speaking skills.

3. Must possess good multi-tasking skills.

4. Should have good negotiation skills and be able to influence people.

5. Ability to use computers efficiently and must learn how to use new software/CRM.

6. Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.

7. Must have a keen eye for detail and follow instructions.


Contact Details- Hr Roshni 9529829340

Address Details:

iEnergizer IT Services Pvt Ltd.

Block B, Upper Ground Floor,

Weikfield IT Citi Info Park,

Sakore Nagar, Viman Nagar, Pune.


Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at iEnergizer through

(based on 331 iEnergizer interviews)
Walkin
Referral
Job Portal
Company Website
Recruitment Consultant
55%
18%
16%
2%
1%
8% candidates got the interview through other sources.
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at iEnergizer are saying

4.4
 Rating based on 55 Agent reviews

Likes

Cafetaria

Dislikes

If you are tested with rudeness. Don't do it back trice thrice you will do and your personality will start changing. When you want to come back to your real self, you will face difficulty. Then infront of your closed ones you will be showing the same personality which you never wanted.

Read 55 reviews

Agent salary at iEnergizer

reported by 49 employees
₹1.5 L/yr - ₹5.5 L/yr
15% more than the average Agent Salary in India
View more details

What iEnergizer employees are saying about work life

based on 20k employees
87%
74%
87%
69%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

iEnergizer Benefits

Submitted by Company
Supportive Work Environment
Flexible Shift Hours
Performance Based Bonuses and Incentives
Comprehensive Healthcare Coverage
Submitted by Employees
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home
Gymnasium +6 more
View more benefits

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