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4.7

based on 19.7k Reviews

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86 iEnergizer Jobs

Executive - Customer Service (1-4 yrs)

1-4 years

Delhi ncr, Gurgaon / Gurugram, Noida

Executive - Customer Service (1-4 yrs)

iEnergizer

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

1. Clearly and effectively address customer inquiries via phone, email, or chat.

2. Identify issues and provide solutions, ensuring customer satisfaction.

3. Gather customer feedback to identify areas for improvement and relay insights to management.

4. Assist with upselling or cross-selling products/services based on customer needs.

5. Guide customers on product usage and features to enhance their experience.

6. Work with other departments to resolve complex issues and improve service delivery.

7. Exhibit understanding and patience when dealing with frustrated customers.


Functional Areas: Other

Read full job description

iEnergizer Interview Questions & Tips

Prepare for iEnergizer Customer Service Executive roles with real interview advice

Top iEnergizer Customer Service Executive Interview Questions

Q1. 3. What do you mean by Customer service? What is BPO?
View answers (35)
Q2. What is difference between Goal and Dream?.
View answers (5)
Q3. What is customer service? Ans- customer service means going above and beyond to keep the customer happy that means answer any questions to h ... read more
View answers (3)
View all 12 questions

What people at iEnergizer are saying

4.5
 Rating based on 1.4k Customer Service Executive reviews

Likes

The best part of working in this organisation was that the the financial calculations are really good and on point .

Dislikes

I did not like the system of punch in machine as those machine don't work well due to which many employees face problem and their salary also get deducted as there is no other alternate support for the same .

Read 1.4k reviews

Customer Service Executive salary at iEnergizer

reported by 2.1k employees
₹0.9 L/yr - ₹6 L/yr
12% more than the average Customer Service Executive Salary in India
View more details

What iEnergizer employees are saying about work life

based on 19.8k employees
87%
74%
87%
69%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

iEnergizer Benefits

Submitted by Company
Supportive Work Environment
Flexible Shift Hours
Performance Based Bonuses and Incentives
Comprehensive Healthcare Coverage
Submitted by Employees
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home
Gymnasium +6 more
View more benefits

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iEnergizer Noida Office Location

View all
Noida Office
Headquarter
A-37, Block A, Sector 60, Noida, Uttar Pradesh 201301 Noida
201301

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