Program Coordinator - Student Operations

Why IIDE?

IIDE is Asias most trusted digital marketing institute with students from 10+ countries. We pride ourselves on being a one-of-a-kind institute that aims to equip learners with the skills, knowledge and mindset needed to compete successfully in the digital landscape.

About the Role

As the Associate - Program Coordinator for the Online Program at IIDE, you will play a crucial role in delivering an exceptional experience to students. This includes managing virtual classrooms, coordinating with trainers and students, ensuring proper utilization of the Learning Management System (LMS), and overseeing various administrative and operational tasks. You will also analyze and improve student satisfaction and loyalty through CSAT and NPS monitoring.

What You'll Do

Classroom Setup and Management

• Coordinate and set up online and hybrid classrooms to ensure seamless sessions.
• Manage trainer schedules using Google calendars to optimize availability and coordination.

LMS and Reporting

• Oversee the Learning Management System (LMS) to ensure its effective utilization by trainers and students.
• Generate, analyze, and present reports on course progress and other key metrics to management.

Student Orientation and Coordination

• Conduct virtual orientation sessions to familiarize students with the program, LMS, and support tools.
• Serve as the primary point of contact for students, resolving queries via CRM, calls, emails, and WhatsApp.

Industry Engagement

• Coordinate with industry professionals for guest sessions, enhancing the learning experience.
• Act as a support liaison for trainers, addressing any program-related concerns.

Course Monitoring

• Track and ensure course progress aligns with predefined schedules and quality benchmarks.
• Communicate updates about schedules, deadlines, and program details effectively to trainers and students.

CSAT and NPS Monitoring

• Measure and improve CSAT (Customer Satisfaction Score) by analyzing feedback and addressing improvement areas.
• Track NPS (Net Promoter Score) to enhance program satisfaction and identify factors influencing student referrals.

SOP Compliance and Moderation

• Ensure all program activities align with predefined Standard Operating Procedures (SOPs).
• Assist in the moderation of final course results and oversee the generation of marksheets.

Data Management

• Follow up on the NSDC portal for accurate data uploads and certificate generation.
• Analyze and compile feedback and statistical data, presenting detailed reports weekly and monthly.

Who You Are

Must-Have

• Minimum 2 years of experience in program coordination, student operations, or a related role.
• Excellent communication skills, both written and spoken (English).
• Proficiency in Google Workspace (Sheets, Docs, GDS, etc.).
• Knowledge of tools like WhatsApp Messenger, Zoom, and email automation tools (GMass, Mail Merge, or MailChimp) is a plus.
• Proficient LinkedIn user for professional outreach.

Qualification

• Graduation/Postgraduate degree in any stream.
• Strong written and verbal communication skills in English.

Should Have

• Experience in student coordination or educational operations is desirable.

Nice to Have

• Additional experiences or skills in educational management or operations.
• Certifications or training that could enhance performance in the role.