Virtual Relationship Manager

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Job title : Virtual Relationship Manager (VRM).

Grade Band : AM/DM.

Location : Mumbai.

Reports to : Team Leader, VRM.

Role Details :

VRM is an initiative to managing unmapped portfolio of 75000 + relationships across 1200+ branches of IndusInd Bank. Each VRM will manage approx. 2000 - 2500 customers and will drive CASA balances, on board client on NBD platforms, facilitate transactions, cross-sell various products to existing customers, generate references for new to bank customers and increase wallet share from existing customers.

Overall Job Description :

VRMs roles and responsibility include :

1. Develop new and expand existing HNI customer relationships for CASA and assets.

2. Building effective relationship with clients to retain and developing sustainable relationship.

3. Identify client financial and other banking needs and cross sell the required products to ensure stickiness with bank.

4. Work closely with other departments to ensure that customer instructions are executed in timely and correct manner.

5. Improving customer experience by collating customer feedback identifying areas to improve such as operational, administrative processes and competitiveness of products and services.

6. Maintaining an awareness of relevant products and services available from group sources and elsewhere in order to provide the best solutions for clients.

7. Maintain complete relationship record for assigned client accounts.

The above guidelines are intended to describe the general nature and level of work expected. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

Education

• Graduates (any stream) Mandatory (must 60% and above, Passing certificate).

Job Location

• Andheri MIDC/ Metro station : Chakala JB Nagar.

Notice : If you have given the interview recently then wait for next 3 month of cooldown to end before giving interview the another try.