Service Engineer-Customer Support

Job Title: Service Engineer

Department: Customer Support

Location: Hyderabad/ Delhi

Reports To: Service Manager / Technical Head

Company: Inkarp Instruments Services

About Inkarp Instruments Services

Inkarp Instruments is a trusted name in delivering high-quality laboratory, analytical,

scientific, and research instrumentation across various sectors including healthcare,

pharmaceuticals, academia, and industrial R&D. With a focus on excellence in

service and technical support, we aim to empower scientific progress through

precision and reliability.

Job Summary

We are seeking a motivated and skilled Service Engineer to join our Technical

Services team. The role involves installation, calibration, maintenance,

troubleshooting, and repair of a wide range of laboratory, analytical, and scientific

instruments. The position also includes execution and management of Annual

Maintenance Contracts (AMC), ensuring high standards of service and customer

satisfaction.

Key Responsibilities

• Installation & Commissioning: Set up and install scientific instruments at

customer sites, ensuring full operational readiness.

• Preventive & Corrective Maintenance: Perform scheduled maintenance and

attend breakdown calls for instruments under warranty or AMC.

• Troubleshooting & Repairs: Diagnose and resolve technical issues

efficiently, both remotely and on-site.

• AMC Execution:
• Carry out service activities for instruments under AMC contracts,

including scheduled visits, preventive checks, and emergency support. o

Maintain and update AMC service logs, renewal status, and customer

communication. o Coordinate with the service coordinator/manager to

ensure timely and complete AMC delivery.

• Calibration & Validation: Conduct calibration and support IQ/OQ/PQ

documentation as per industry and regulatory requirements.

• Customer Support: Provide technical assistance and training to end-users

for optimal instrument operation and longevity.

• Documentation: Maintain accurate and timely service reports, AMC logs, and

instrument history records

Sales Support (Optional): Identify opportunities for AMC renewals, spares,

and upgrades during service visits and communicate with the sales team.

Compliance: Ensure all service activities are carried out in line with safety,

quality, and r egulatory standards.

Required Qualifications & Skills

Education: Diploma / B.E. / B.Tech in Electronics, Instrumentation,

Biomedical Engineering, or related field.

Experience: 1 5 years in servicing laboratory or scientific instruments,

including AMC exec ution.

Technical Skills: Strong technical troubleshooting, hands - on maintenance,

and documentation skills; knowledge of electrical, mechanical, and software

systems related to lab instruments.

Soft Skills: G ood communication, interpersonal skills, customer focus, and

ability to work independently.

Travel: W illingness to travel extensively to customer sites as needed.

Preferred Qualifications

Familiarity with AMC management practices and reporting.

Experienc e with instruments from global OEMs in spectroscopy,

chromatography, microscopy, etc.

Understanding of service CRM systems and ERP tools.

Knowledge of quality standards like ISO, GLP, GMP, NABL.

What We Offer

Competitive compensation and travel allowances.

Opportunities for professional growth and training.

Exposure to advanced lab and analytical technologies.

Supportive work environment with a focus on service excellence.