Innovaccer - Senior Manager - Data Operations (5-7 yrs)

A Day in the Life:

- Create world class customer facing documentation which would delight and excite customers.

- Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective.

- Convert tacit knowledge to implicit knowledge.

Roles and Responsibilities:

- Managing one full region or multiple customers within a region.

- Owning end to end communication and status reporting to the leadership and customer.

- Assimilating proficiency in managing his portfolio including estimates, asset projection, unit metrics, track CARR(Contracted Annual Recurring Revenue) and asset transfers and managing cloud costs for fully owned projects.

- Adding valuable data insights for the customers in processes and raising early warning signs in case of issues and escalations.

- Effectively collaborating with Customer success stakeholders, manage escalations, manage and plan transitions efforts s and initiate hiring accordingly.

- Thinking of new processes and improvements that can help his region and overall Sustenance Engineering Team.

- Driving initiatives to help Senior Manager and Associate Director in achieving the target Profit gross margin and desire CSAT score for the allocated portfolio.

- Prioritizing work aspects with respect to changing time-frames, goal posts, incomplete information and direction.

- Understanding the big picture and cascades to the team / Handling internal and external stakeholders.

- Owning their team's performance end to end like contributing to mentoring, grooming, assessing and giving balanced feedback (both strengths & development areas).

- Regularly discussing performance and tracks Individual Development Plan on Lattice.

- Acting as a backup SEM for another region.

Required Skills:

- Experience in Advanced SQL & Unix.

- Strong Experience of ETL & Python support.

- Hands on Analytics Tools (Power BI or Tableau) knowledge.

- Good Healthcare knowledge.

- Fundamental ITIL Expertise.

- Support Processes (SLAs, OLAs, Product or application support).

- Project and Program management.

- Escalation & Team management.

- Problem solving mindset.

- Excellent written and verbal communication skills.

- An ambitious person who can work in a flexible startup environment with only one thing in mind getting things done.