Client Servicing Executive / Manager

Interactive Bees Pvt. Ltd. is looking for Client Servicing Executive / Manager to join our dynamic team and embark on a rewarding career journey

• The Client Servicing Executive/Manager will collaborate with internal teams to deliver exceptional service and exceed client expectations.

Responsibilities:

• Client Relationship Management:Build and maintain strong relationships with clients, serving as the main point of contact.Understand clients' needs, objectives, and expectations.
• Account Management:Manage client accounts, ensuring timely delivery of products or services.Monitor key account metrics and address any issues or concerns.
• Client Communication:Communicate regularly with clients to provide updates, gather feedback, and address inquiries.Ensure effective and clear communication between the organization and clients.
• Needs Assessment:Conduct needs assessments to understand clients' goals and identify opportunities for additional services or products.Collaborate with clients to tailor solutions to meet their specific requirements.
• Project Coordination:Coordinate internal teams to deliver projects or services according to client specifications.Ensure that project timelines and deliverables align with client expectations.
• Cross-Selling and Upselling:Identify opportunities for cross-selling and upselling additional products or services.Collaborate with the sales team to expand the scope of client engagement.
• Client Retention:Develop and implement strategies to enhance client retention.Proactively address any potential issues that may impact client satisfaction.
• Contract Negotiation:Lead contract negotiation processes, ensuring terms and conditions are favorable for both parties.Work closely with legal and finance teams to finalize contracts.
• Reporting and Analysis:Generate and analyze reports on client satisfaction, account performance, and revenue growth.Provide insights and recommendations based on data analysis.
• Team Collaboration:Collaborate with internal teams, including sales, marketing, operations, and support, to achieve client objectives.Facilitate effective communication and collaboration across departments