Intugine Technologies - Key Account Manager - IIM/ISB/MDI/FMS (2-4 yrs)

We are seeking a versatile professional with a blend of client management and customer success skills.

You will be responsible for managing key client accounts, fostering long term relationships, ensuring customer satisfaction, and driving the successful implementation of our solutions.

Responsibilities:

- Serve as the primary point of contact for key clients, building and maintaining long-term relationships.

- Oversee both strategic account management and customer success initiatives to ensure seamless integration.

- Monitor client projects through regular meetings, provide updates to senior management, and ensure timely deliveries.

- Prepare and negotiate proposals, including pricing models tailored to client needs, and manage account goals.

- Train clients on existing products and services while ensuring smooth implementation and usage.

- Collaborate with internal teams, including product and engineering, to provide feedback and suggest product improvements.

- Handle client queries and complaints, providing innovative solutions to meet their needs in a timely manner.

- Develop processes for continuous improvement in client service and project execution.

- Identify and mitigate at-risk accounts to reduce churn and improve overall customer satisfaction.

- Coach and manage a team of customer success executives and operations executives, ensuring alignment with client needs.

- Set up and monitor KPIs to measure success and ensure 100% client requirement conformance.

- Travel to client locations when necessary to understand their needs, provide training, and build stronger relationships.

Requirements:

- 2-4 years of experience in client-facing roles such as account management, customer success, or business operations.

- Experience in B2B SaaS operations preferred, with at least 1 year of management experience.

- Bachelor's/Master's degree from a Tier-1 Institute; MBA preferred.

- Excellent communication and presentation skills for engaging with senior executives and clients.

- A deep understanding of technology-based products and the ability to explain them simply to clients.

- Strong analytical and problem-solving skills, with the ability to juggle multiple tasks and projects.

- Experience in implementing systems and processes for continuous client service improvement.

- Knowledge of supply chain management (SCM) is a plus.

- Ability to work autonomously, take initiative, and be highly organized.

- Creative thinking and a proactive approach to introducing new concepts and innovations