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SuccessFactors Support Specialist
3-7 years
Chennai
1 vacancy
SuccessFactors Support Specialist
ISS Facility Services
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Proactively access and present improvements/enhancements to the existing solution and underlying processes
- Participate in incident and problem solving dispatched from Level 1
- Analyze reported issues and perform technical validation for SuccessFactors Platform, Employee Central, and EC Time topics.
- Explain root cause and solution provided.
- Perform regression testing on solved incidents.
- Solve complex workflow issues in SuccessFactors Employee Central, EC Time
- Evaluate if individual incident needs to be delegated to Level 3 support and/or SAP Support
- Work with release management to test and evaluate impact of new releases and features.
- Work with reporting management to test and evaluate reports, dashboards and provide end user support on these.
- Support local teams with developing new reports and dashboards, troubleshooting when needed.
- Update workbooks or other relevant documentation
- Good understanding of the Hire to Retire, Time Management process.
- SAP Certified Application Associate in SuccessFactors Employee Central, EC Time Off
- Experience with SuccessFactors from a supporting role
- Able to perform in a geographically dispersed international team.
- Comfortable expert user in common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word, and Excel
- Passionate about delivering a great customer experience in service delivery.
- Able to perform in a geographically dispersed international team.
- Fluent in English.
- Able to deliver high degree of customer satisfaction.
- Focus on establishing great working relations with the other members of the team.
- Able to solve incident in a timely manner.
Employment Type: Full Time, Permanent
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