Cluster Manager

4. KEY ACCOUNTABILITIES: Desc ripti on Performance Indicators Handle multiple Restaurants and ensuring smooth and uninterrupted function of Restaurants. ▪ Working towards achieving ambition 2014 ▪ Planning and carryout LSM plans. ▪ Conducting staff meeting at periodic intervals and ensure motivatio nof the team. Keeping Fun at work culture alive. ▪ Lower attrition rate Maintaining various MIS reports, analyses and identifying areas ofopportunity ▪ OER, C S Audit, FIDA Liaison with Govt officials / environmental bodies( if required) forlegal permissions/licenses ▪ Read Restaurant Licenses in place Responsible for making & implementing promotional strategies to increase sales volume & achieve maximum customer satisfaction ▪ Sale growth Quality compliance and working for quality improvement in consultation with Quality Dept ▪ Ingredient evaluation ▪ OER product quality ▪ Developing and implementing procedures, control systems for maintaining hygiene and quality standards. OER Product quality OER Ensure profitability of operations and supervise all aspects of product management, monitoring food production to ensure compliance with quality & hygiene standards. ▪ Profit & Loss statement Ensuring high quality services, resulting in customer delight and optimum resource utilization. Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly. ▪ KKM ▪ CSI score People Management, continuous Training of employees. Guiding, mentoring team members to ensure efficiency in operations& meeting of individual & group targets ▪ Training MIS ▪ MTD Training audit Imparting appropriate training on Food preparation, Service Excellence to restaurant and support service staff. ▪ Friday Training Day 4. COMMUNICATIONS & WORKING RELATIONSHIPS: Internal: ▪ All Departments (IT, Maintenance, Marketing, HR, Corporate Affairs, Training, Project, Corporate Sale, MIS, Payroll, Accounts, Supply Chain, Quality Control, Six Sigma) External: ▪ External customer ▪ Telecom service provider ▪ Serco Call Centre ▪ Finance Support providers e.g. IDBI, Sodexo, Accor, CMS ▪ All Vendors ▪ ▪ Govt official 5. JOB DIMENSIONS: Financial Data & Number of Staff Supervised: 200 Operating Budget / Revenues… 1.5 Crores Direct Reports: Total: 6-10 Restaurant Managers 300 Employees