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Executive - Customer Service (0-2 yrs)
Kairos Konnect
posted 28d ago
Job Role Insights
Key skills for the job
Job Description
1. Purpose
Responsible for providing high quality service to all the customers as per the defined service parameters and coordinating with internal departments for timely pickup / delivery of shipments
2. Key Responsibilities
Responsibilities
- Conduct handling of inbound customer calls as per the defined standard operating procedures and in adherence to the customer service quality parameters
- Conduct cross sales, TDD sales etc. on customer pickup requests to meet the defined sales targets
- Record the pickup requests and coordinate with the pickup staff in a timely manner for conducting the pickups
- Conduct resolution of customer queries pertaining to shipment enquiries, tracking of shipments, transit times etc. for delivery of shipments as per the defined standard operating procedures
Additional Requirements
-Language - HINDI & ENGLISH
-Educational qualification - Minimum UG degree.
Functional Areas: Other
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