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Quality Head (12-16 yrs)
Karess Consultants
posted 3+ weeks ago
Key skills for the job
1. Quality Systems Development and Implementation
- Design, develop, and implement robust quality management systems (QMS) across all manufacturing units.
- Establish and monitor key performance indicators (KPIs) related to product quality and customer satisfaction.
- Drive compliance with industry standards (e.g., ISO, Six Sigma ) and regulatory requirements.
2. Customer Experience Enhancement
- Collaborate with sales, marketing, and operations teams to deliver a seamless and delightful customer journey across all touchpoints.
- Develop frameworks to capture, analyse, and act on customer feedback.
- Implement training programs for teams to drive best in class processes, product and delivered quality for our customers.
3. Continuous Improvement and Innovation
- Lead initiatives for continuous quality improvement in product design, manufacturing processes, and service delivery.
- Foster a culture of innovation by staying updated on industry trends and best practices.
4. Leadership and Team Management
- Build and mentor a team of quality professionals across factories and operations.
- Act as a key advisor to senior leadership on quality and customer experience strategies.
- Ensure effective communication and collaboration across all departments.
5. E-commerce and Digital Integration
- Align quality and customer experience strategies with the organization's online and e-commerce platforms.
- Ensure consistent quality in product delivery and post-purchase customer support for online channels.
6. General Trade Oversight
- Work closely with channel sales teams to ensure quality consistency and excellent customer experience through general trade networks.
- Education: Bachelor's degree in Engineering, Quality Management, or a related field. Master's degree or certifications in Quality Management (e.g., Six Sigma Black Belt, ISO Lead Auditor) is desirable.
Experience:
- Minimum 12-15 years of experience in quality management, with at least 5 years in a leadership role.
- Proven track record in managing quality systems within manufacturing and retail environments.
- Experience in enhancing customer experience in D2C and e-commerce sectors.
Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Assertive leadership with a focus on results and accountability.
- Proficiency in quality tools and methodologies (e.g., Lean, Kaizen, SPC).
- Familiarity with digital tools for customer feedback analysis and quality monitoring.
Key Attributes:
- Visionary mindset with the ability to strategize and execute long-term quality initiatives.
- Customer-centric approach with a passion for delivering exceptional experiences.
- High level of integrity, professionalism, and attention to detail.
- Ability to thrive in a fast-paced, dynamic environment.
Candidates from: Textile/Fabric/Ceramic/e-commerce/ Home Furnishing/Apparel /Electronics/Small Kitchen appliances only.
Candidates who are in south India and ready to relocate Hosur, please call up on +9979508515 after sharing the resume.
Functional Areas: Manufacturing
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