Infrastructure Specialist (4-8 yrs)

Designation : Specialist Infrastructure Support/IT Support.

Key Responsibilities :

- Manage, configure, and monitor Sophos Firewalls (XG, XGS series).

- Administer and troubleshoot Ruckus WiFi networks (SmartZone, Unleashed, and Cloud).

- Perform routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP.

- Provide Level 2 support for network, server, and security-related incidents.

- Conduct firewall policy updates, firmware upgrades, VPN setup and monitoring.

- Monitor network traffic and performance, optimize throughput and security.

- Handle Wi-Fi SSID setups, guest portals, VLAN tagging, and access point provisioning.

- Manage user accounts and permissions in AD.

- Collaborate with Level 1 and Level 3 teams to resolve escalated issues.

- Create and maintain documentation for configurations, procedures, and infrastructure.

- Participate in audits and compliance efforts related to IT infrastructure.

Required Skills & Experience :

- 4+ years of experience in IT support or network administration.

- Strong experience with Sophos XG/XGS Firewalls, including policies, NAT, IPS, VPNs.

- Solid hands-on experience with Ruckus WiFi systems - access point deployment, SmartZone controller management.

- Proficiency in Windows Server administration - Active Directory, GPO, DNS/DHCP.

- Good understanding of LAN/WAN concepts, TCP/IP, VLANs, and routing protocols.

- Experience with system monitoring tools and ticketing systems.

- Excellent troubleshooting and analytical skills.

- Strong communication and documentation abilities.