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Implementation Specialist II
Keywords Studios
posted 1mon ago
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Job Description
- Must be able to implement Helpshift Android, iOS, Unity and other SDKs on target platforms; have an understanding of the different feature sets and capabilities of each.
- Must be able to navigate and configure Helpshift s administrative tools, including AI products and bots.
- Independently develop requests for proposals for strategic and enterprise customers, applying technical writing principles for strategy documentation.
- Showcase Helpshift API capabilities through demonstrations, including video and PowerPoint presentations.
- Effectively communicate with clients and cross-functional teams to translate business requirements into viable product solutions, ensuring alignment with customer needs and product capabilities.
- Create datasets and reports on BI tools like Power BI, Tableau & Looker.
- Efficient with time and project management to handle multiple projects simultaneously.
- Program proficiently in languages like Python, JavaScript.
- Mentor and train junior engineers.
- Manage implementation partners and oversee the integration of complex systems.
- Establish strategic relationships with key contacts in major brands.
- Efficiently lead Sprint and Incident retrospectives to completion, encompassing data gathering and documentation creation.
- A minimum of 4 years of SaaS experience with a track record of technical project management and solution architecture.
- Experience and the ability to lead & guide teams throu
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
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