Assistant manager

Drive improvements in 3M , 12WM ,36WM & WM Claims 

Analyze warranty claim data from the field, update part analysis status, and reporting to top management

Monitor and trend top field claims, initiating focused actions for root cause identification and issue resolution.

Validate corrective measures (CM) through part duplication tests in durability test vehicles.

Prepare and implement Early Warning Feedback (EWF) and 100% securing plans for all new project launches.

Implement child part cost reduction , Refurbishement strategies to reduce claim costs.

Plan and conduct supplier audits to ensure robust process control and adherence to quality standards.

Manage preparation and approval process for field campaigns and recall actions.

Generate Vehicle Identification Number (VIN) lists for campaigns based on issue severity and risk prioritization.

Create and release Technical Information Bulletins (TIB) and Technical Service Bulletins (TSB) to guide accurate diagnosis and minimize incorrect claims at the dealership level.

Conduct dealer visits for critical or safety-related field issues, performing on-site analysis and providing immediate technical feedback and support.