i
KrazyBee
10 KrazyBee Jobs
·
2-6 years
Bangalore / Bengaluru
KrazyBee - Escalation/Customer Service Specialist (2-6 yrs)
KrazyBee
posted 1mon ago
- Handle escalated customer inquiries and issues that cannot be resolved at Level 1 support.
- Analyze and troubleshoot complex technical problems related to our products and services.
- Communicate effectively with customers to understand their concerns and provide timely updates on issue resolution.
- Collaborate with internal teams, including product development and engineering, to resolve escalated issues.
- Document all interactions, issues, and resolutions in our support ticketing system.
- Assist in developing and maintaining a knowledge base for common issues and resolutions.
- Provide feedback on recurring issues to help improve products and support processes.
- Train and mentor Level 1 support staff on advanced troubleshooting techniques and customer interaction.
Functional Areas: Other
Read full job descriptionPrepare for Customer Service Specialist roles with real interview advice
2-6 Yrs
Bangalore / Bengaluru
Customer Service, Customer Support
1-4 Yrs
Bangalore / Bengaluru
relationship management, microsoft windows, emailactive directory +2 more
1-5 Yrs
Bangalore / Bengaluru
excel, telesalestelecalling, leadership +2 more
1-3 Yrs
Bangalore / Bengaluru
excel, python, business analysisbusiness insights +2 more
2-5 Yrs
Bangalore / Bengaluru
python, api, written communicationsql database testing +1 more
1-4 Yrs
Bangalore / Bengaluru
kpi, compliance, leadership +1 more
2-5 Yrs
Bangalore / Bengaluru
governanceinfosec, cyber security, gcp +1 more
1-5 Yrs
Bangalore / Bengaluru
excel, leadership, telesales +5 more
2-4 Yrs
Bangalore / Bengaluru
cloud security, analytical, gcp +5 more
1-5 Yrs
Chennai
relationship building, team management, back office +14 more