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3.7

based on 248 Reviews

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10 KrazyBee Jobs

KrazyBee - Escalation/Customer Service Specialist (2-6 yrs)

2-6 years

Bangalore / Bengaluru

KrazyBee - Escalation/Customer Service Specialist (2-6 yrs)

KrazyBee

posted 1mon ago

Job Role Insights

Fixed timing

Job Description

- Handle escalated customer inquiries and issues that cannot be resolved at Level 1 support.

- Analyze and troubleshoot complex technical problems related to our products and services.

- Communicate effectively with customers to understand their concerns and provide timely updates on issue resolution.

- Collaborate with internal teams, including product development and engineering, to resolve escalated issues.

- Document all interactions, issues, and resolutions in our support ticketing system.

- Assist in developing and maintaining a knowledge base for common issues and resolutions.

- Provide feedback on recurring issues to help improve products and support processes.

- Train and mentor Level 1 support staff on advanced troubleshooting techniques and customer interaction.


Functional Areas: Other

Read full job description

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People are getting interviews at KrazyBee through

(based on 10 KrazyBee interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
30%
20%
20%
20%
10%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at KrazyBee are saying

What KrazyBee employees are saying about work life

based on 248 employees
54%
66%
61%
99%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

KrazyBee Benefits

Work From Home
Job Training
Health Insurance
Team Outings
Soft Skill Training
Cafeteria +6 more
View more benefits

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