Customer Support Executive

"Grab the opportunity to join the leading brand - Kushal's Fashion Jewellery! "

Shift

• Day Shift
• 6 days working- 1 day rotational off
• Location- Jayanagar

Responsibilities

- Ability to determine customer needs and provide appropriate solutions.

- Responds to customer inquiries regarding online merchandise or service orders.

- Assists customers with product selection, answers basic questions, and suggests various product options that are available.

- Document customer problems and inputs in the ticketing system.

- Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

- Excellent customer service skills, including maintaining focus on customer issues in a fast-paced environment.

- Ability to empathize with and prioritize customer needs.

- Demonstrates interpersonal skills with a diverse customer base.

- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

Qualifications and skills

- Experienced having a bachelors degree in any field

- Min 1-3 years experience

- Excellent written and oral communication skills in English.

- Added advantage of knowing other languages like Hindi, and Kannada.

- Good comprehension skills

- Good patience when dealing with difficult customers.

- Should possess Interpersonal skills.