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4.2

based on 261 Reviews

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19 LANXESS India Private Limited Jobs

LANXESS India Private Limited logo

Sr Officer Executive Logistics Compaint Mgt

Theseo Brasil

 · 

4.2

 based on 261 Reviews

3-8 years

Thane

1 vacancy

Sr Officer Executive Logistics Compaint Mgt

LANXESS India Private Limited

posted 3+ weeks ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Customer Service Logistics Operations Claims Adjudication Training

+ 2 more

Job Description

Requisition ID: [[7131]]
Location: [[Thane, Mumbai]]
Business Unit/Group Function: [[GF-GPL]]

If the chemistry is right, we can make a difference at LANXESS: speed up sports, make beverages last longer, add more color to leisure time and much more.
As a leading specialty chemicals group, we develop and produce chemical intermediates, additives, specialty chemicals and high-tech plastics. With more than 13,000 employees. Be part of it!

Sr Officer Executive Logistics Complaint Mgt

  • Complaint Handling: Execute day-to-day IQOS transport complaints in collaboration with responsible TM Operations teams in 8D format based on related feedback from internal transport partners and external departments (carriers).
  • Customer Complaint Resolution: Addressing customer and transport complaints in IQOS by logging, recording, and processing complaints effectively and corrective actions, ensuring that all necessary steps are taken in the software, tracking the status of the complaint and monitoring the process.
  • Stakeholder Collaboration: Collaborate with internal departments such as Logistics and Customer Service as well as external partners (e.g., brokers, carriers) to enable timely solutions and ensure compliance with company procedures.
  • Insurance Claims: Entering damage reports into the insurance program and enforcing recourse claims against the business units.
  • Record Maintenance: Assist in maintaining records of transport and customer complaints, collection of relevant information and documents.
  • Effectiveness Review: Assist in conducting a final review to assess the effectiveness of the corrective actions taken by the process stakeholders involved and ensure that the issues have been resolved to satisfaction.
  • Process Improvement Support: Support in overall operational process improvements.
Requirements

  • Work Experience: 3+ Years of experience.
  • Special Skills: Strong in Communication, Knowledge of SAP, Logistical Compliant Management

What we offer you

  • Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
  • Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
  • Work-Life Flexibility: We support you in maintaining a balance between working hours and personal life. With our global Xwork program, we offer flexible working arrangements in all countries in which we operate.
  • Training Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
  • Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.


Your contact person for questions is your recruiting team:

Papia Das


Employment Type: Full Time, Permanent

Read full job description

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What people at LANXESS India Private Limited are saying

Logistics Executive salary at LANXESS India Private Limited

reported by 3 employees with 5-7 years exp.
₹3.1 L/yr - ₹3.2 L/yr
14% less than the average Logistics Executive Salary in India
View more details

What LANXESS India Private Limited employees are saying about work life

based on 261 employees
54%
66%
44%
96%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

LANXESS India Private Limited Benefits

Submitted by Company
Soft Skill Training
Cafeteria
Work From Home
Free Transport
Submitted by Employees
Health Insurance
Free Transport
Job Training
Cafeteria
Soft Skill Training
Team Outings +6 more
View more benefits

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LANXESS India Private Limited Thane Office Location

View all
Thane  (1)
Thane, Maharashtra Office
Headquarter
Lanxess India Private Limited, Plot no A-162, A-163, A-164 Road No 27, Opposite ITI College, MIDC, SG Brave, Wagle Estate, Road Number 16, Wagle Industrial Estate, Thane West Thane, Maharashtra
400604

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More about working at LANXESS India Private Limited
  • HQ - Cologne, Germany
  • Chemicals
  • 501-1k Employees (India)

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