Team Leader & Department Manager

Job Description Ver 1.1
Role: Asst. Concept Manager Department: Retail Sales Homecentre
Grade: A6 2 Location: Stores
Education: Graduate in any discipline/ MBA in Sales & Marketing
Experience: 4-6 years of retail experience
SUMMARY
To maximize the sales and profitability of the Furniture or Household department, by providing
effective leadership, leadership, support, and advice to the Supervisors and Sales Associates and
other members of the showroom team.
KEY RESPONSIBILITIES
Department Management and Store Standards
• Maximize department sales and productivity metrics in line with shop targets
• Monitor key data reports on space management, sales and stock movement against last year,
last week and budget on a daily and weekly basis and communicate to staff
• Ensure and monitor all stock is displayed according to Visual Merchandising guidelines
• Daily floor walk with the Concept Manager
• Ensure and monitor all products are price tagged and barcoded before display
• Ensure and monitor all stock transactions are recorded on the system in time, accurately and
correctly categorized
• Ensure and monitor awareness and vigilance at all times of security in the store of company
assets, customer property and company goods without any negligence
• Ensure the highest standards of housekeeping and health standards are maintained in store at
all times
• Ensure departmental décor is correct and there is consistency in displays, branding and
departmental layouts
• Optimize floor space based on merchandise availability, storylines and product sell-off
• Inspect merchandise for quality control and report any defects
• Ensure on-time clearance of all soiled and damaged merchandise
• Ensure on-time completion of random pricing checks on products
• Monitor and implement sales promotion and event in the stores
• Place requisition of non trading items
Store Merchandise / Merchandising
• Understand and maintain a detailed knowledge of the product and department merchandise and
coach and develop sales associates
• Ensure and monitor promotions, sell-offs and ageing stocks
• Review and report non-selling items, slow and fast moving lines, non movers, damaged and
ageing items
• Collate and provide information about the customers (likes, dislikes and opinions) to the buying
and designing team
• Ensure and monitor effective stock replenishment to the store and assure continuous stock
availability in the store
• Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as
per store requirements
• Execute price revisions suggested by corporate • Product display as per plan-o-gram
Property of Lifestyle International Pvt. Ltd. * For Internal Use Only




Job Description Ver 1.1
Customer Service
• Monitor and ensure adherence of customer service standards within the department
• Provide customer satisfaction by delivering exceptional customer service
• Carry out regular training to ensure clear understanding of the departments, products make,
features, selling skills and after-sales service
• Communicate appropriately with customers including proactive greeting and acknowledgement
• Deal with customer queries and complaints effectively
• Follow procedures for dealing with specific customer orders
• Ensure confidentiality with respect to Home Centre retail and sales information
People Management / Mentoring
• Support induction of new recruits through buddy system
• Hold weekly and monthly meetings to communicate performance highs and lows
• Monitor and facilitate complaint resolution of direct reportees and team members
• Coach and sponsor sales associates within the department
• Oversee deployment and drive motivation levels of team members
• Mentor team members to ensure greater customer service orientation