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Lovely Autos

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3.6

based on 24 Reviews

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25 Lovely Autos Jobs

Lovely Autos logo

Service Advisors - Workshop

Lovely Autos

 · 

3.6

 based on 24 Reviews

3-8 years

Jalandhar

1 vacancy

Service Advisors - Workshop

Lovely Autos

posted 3+ weeks ago

Job Role Insights

Fixed timing

Key skills for the job

UPS Quality Inspection Scheduling Customer Service Operations Customer Satisfaction Customer Interaction

Job Description

Lovely Autos is looking for Service Advisors - Workshop to join our dynamic team and embark on a rewarding career journey
  • you will be the liaison between customers and the workshop team, ensuring a smooth and efficient service experience
  • Your primary responsibility is to assist customers with their vehicle service needs, provide accurate information, and coordinate service operations

Responsibilities:

  • Customer Interaction:Greet customers warmly and assist them with service inquiries
  • Listen to customer concerns, document issues, and gather relevant information about the vehicle
  • Service Recommendations:Inspect vehicles and provide accurate service recommendations
  • Explain recommended services, maintenance, and repairs to customers
  • Estimation and Quoting:Collaborate with technicians to estimate repair costs and time required
  • Provide customers with detailed and transparent service quotes
  • Appointment Scheduling:Schedule service appointments and ensure efficient workflow in the workshop
  • Communicate service timelines and any delays to customers
  • Customer Education:Educate customers on the importance of regular maintenance and service
  • Provide information about warranty coverage and additional service offerings
  • Documentation and Record-Keeping:Maintain accurate records of customer interactions, vehicle details, and service history
  • Complete and file relevant paperwork, including service orders and invoices
  • Quality Assurance:Conduct post-service follow-ups to ensure customer satisfaction
  • Address any concerns or issues raised by customers regarding the service
  • Team Collaboration:Collaborate with technicians and other workshop staff to ensure effective communication
  • Relay customer expectations and service requirements to the workshop team

Employment Type: Full Time, Permanent

Read full job description

What people at Lovely Autos are saying

Service Advisor salary at Lovely Autos

reported by 2 employees with 1-8 years exp.
₹1.8 L/yr - ₹2.3 L/yr
30% less than the average Service Advisor Salary in India
View more details

What Lovely Autos employees are saying about work life

based on 24 employees
80%
87%
42%
90%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Lovely Autos Benefits

Soft Skill Training
Job Training
Team Outings
Cafeteria
Free Transport
Child care +6 more
View more benefits

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More about working at Lovely Autos
  • HQ - Jalandhar, Punjab, India
  • Auto Components
  • 201-500 Employees (India)

Lovely Autos Jobs by Locations

  • Lovely Autos Jobs In Jalandhar
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