Service Advisors - Workshop

Lovely Autos is looking for Service Advisors - Workshop to join our dynamic team and embark on a rewarding career journey

• you will be the liaison between customers and the workshop team, ensuring a smooth and efficient service experience
• Your primary responsibility is to assist customers with their vehicle service needs, provide accurate information, and coordinate service operations

Responsibilities:

• Customer Interaction:Greet customers warmly and assist them with service inquiries
• Listen to customer concerns, document issues, and gather relevant information about the vehicle
• Service Recommendations:Inspect vehicles and provide accurate service recommendations
• Explain recommended services, maintenance, and repairs to customers
• Estimation and Quoting:Collaborate with technicians to estimate repair costs and time required
• Provide customers with detailed and transparent service quotes
• Appointment Scheduling:Schedule service appointments and ensure efficient workflow in the workshop
• Communicate service timelines and any delays to customers
• Customer Education:Educate customers on the importance of regular maintenance and service
• Provide information about warranty coverage and additional service offerings
• Documentation and Record-Keeping:Maintain accurate records of customer interactions, vehicle details, and service history
• Complete and file relevant paperwork, including service orders and invoices
• Quality Assurance:Conduct post-service follow-ups to ensure customer satisfaction
• Address any concerns or issues raised by customers regarding the service
• Team Collaboration:Collaborate with technicians and other workshop staff to ensure effective communication
• Relay customer expectations and service requirements to the workshop team