Warranty Incharge/ Manager

Lovely Autos is looking for Warranty Incharge/ Manager to join our dynamic team and embark on a rewarding career journey

• This role involves handling warranty claims, ensuring compliance with warranty policies, and implementing strategies to improve product quality and customer satisfaction

Key Responsibilities:

• Warranty Claim Processing:Receive and review warranty claims submitted by customers or authorized dealers
• Verify the validity of claims based on warranty policies and product/service specifications
• Claims Resolution:Collaborate with technical support, quality control, and product development teams to assess and resolve warranty claims
• Determine appropriate actions, including repairs, replacements, or refunds
• Policy Enforcement:Ensure adherence to warranty policies and guidelines
• Educate customers and internal teams on warranty terms, conditions, and coverage
• Data Analysis:Analyze warranty claim data to identify trends, recurring issues, and areas for improvement
• Prepare reports on warranty claim statistics and share insights with relevant stakeholders
• Continuous Improvement:Develop and implement strategies to reduce warranty claims through product/service quality improvement initiatives
• Work with product development teams to address design or manufacturing issues contributing to warranty claims
• Vendor Coordination:Collaborate with vendors and suppliers to address warranty claims related to outsourced components or services
• Negotiate terms and conditions for warranty support from external partners
• Customer Communication:Communicate with customers regarding the status of their warranty claims
• Provide clear and concise information on the resolution process and timelines
• Training and Education:Conduct training sessions for customer service teams and dealers on handling warranty claims
• Develop educational materials to enhance awareness of warranty policies
• Documentation:Maintain accurate and organized records of warranty claims, resolutions, and related communications
• Ensure compliance with record-keeping regulations