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Lovely Autos

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3.6

based on 24 Reviews

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  • About
  • Reviews
    24
  • Salaries
    189
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25 Lovely Autos Jobs

Lovely Autos logo

Warranty Incharge/ Manager

Lovely Autos

 · 

3.6

 based on 24 Reviews

7-11 years

Jalandhar

1 vacancy

Warranty Incharge/ Manager

Lovely Autos

posted 3+ weeks ago

Job Role Insights

Fixed timing

Key skills for the job

Data Analysis Customer Service Claims Adjudication Continuous Improvement Product Quality Customer Satisfaction

+ 2 more

Job Description

Lovely Autos is looking for Warranty Incharge/ Manager to join our dynamic team and embark on a rewarding career journey
  • This role involves handling warranty claims, ensuring compliance with warranty policies, and implementing strategies to improve product quality and customer satisfaction

Key Responsibilities:

  • Warranty Claim Processing:Receive and review warranty claims submitted by customers or authorized dealers
  • Verify the validity of claims based on warranty policies and product/service specifications
  • Claims Resolution:Collaborate with technical support, quality control, and product development teams to assess and resolve warranty claims
  • Determine appropriate actions, including repairs, replacements, or refunds
  • Policy Enforcement:Ensure adherence to warranty policies and guidelines
  • Educate customers and internal teams on warranty terms, conditions, and coverage
  • Data Analysis:Analyze warranty claim data to identify trends, recurring issues, and areas for improvement
  • Prepare reports on warranty claim statistics and share insights with relevant stakeholders
  • Continuous Improvement:Develop and implement strategies to reduce warranty claims through product/service quality improvement initiatives
  • Work with product development teams to address design or manufacturing issues contributing to warranty claims
  • Vendor Coordination:Collaborate with vendors and suppliers to address warranty claims related to outsourced components or services
  • Negotiate terms and conditions for warranty support from external partners
  • Customer Communication:Communicate with customers regarding the status of their warranty claims
  • Provide clear and concise information on the resolution process and timelines
  • Training and Education:Conduct training sessions for customer service teams and dealers on handling warranty claims
  • Develop educational materials to enhance awareness of warranty policies
  • Documentation:Maintain accurate and organized records of warranty claims, resolutions, and related communications
  • Ensure compliance with record-keeping regulations

Employment Type: Full Time, Permanent

Read full job description

What people at Lovely Autos are saying

What Lovely Autos employees are saying about work life

based on 24 employees
80%
87%
42%
90%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Lovely Autos Benefits

Soft Skill Training
Job Training
Team Outings
Cafeteria
Free Transport
Child care +6 more
View more benefits

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More about working at Lovely Autos
  • HQ - Jalandhar, Punjab, India
  • Auto Components
  • 201-500 Employees (India)

Lovely Autos Jobs by Locations

  • Lovely Autos Jobs In Jalandhar
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  • lovely autos jobs
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