Business Analyst (SaaS Product Implementation)

As a Business Analyst, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.

What will you Do:

Since this role is a Blend of Business Consulting and Product Expertise, your responsibilities will encompass Business Consulting, Product Implementation, and Product Management, enabling you to make a holistic impact on our clients success.

you'll

• Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
• Develop comprehensive business cases and market feasibility analyses.
• Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
• Lead the implementation of loyalty program using GRAVTY , ensuring seamless integration into clients existing systems.
• Design, deliver, and maintain training programs for client users.
• Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
• Collaborate with the product management team to drive innovation and deliver transformative product features.
• Develop high-impact product marketing collaterals, including white papers and presentations.
• Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

What are we looking for :

• An MBA in Marketing (2024 graduate) from a premier college, complemented by an Engineering degree in Computer Science(MUST).
• Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
• Exceptional interpersonal skills and a problem-solving mindset.
• Ability to manage complex priorities and projects under pressure.
• Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
• A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.
• A Passion for Excellence and a Thirst for Learning.