Prepare for Your LSL Tools Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
18 LSL Tools Jobs
Senior Service Manager
LSL Tools
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job Description
Employment Type: Full Time Permanent
Work Experience Required : Minimum 6-10 Years experience in Power Tools, Hand Tools, Abrasives, Cutting Tools, Industrial Products, Paints, fasteners.
Educational Qualification:
B.Tech
Diploma (Mechanical, Industrial, Production, Automobile, Electrical)
B.Tech
Diploma (Mechanical, Industrial, Production, Automobile, Electrical)
Job Summary:
The Senior Service Manager is responsible for the procurement, pricing, quality assurance, and after-sale technical support of spare parts. The role involves strategic inter-departmental coordination, quality assurance, and ensuring the compatibility of spare parts with market products. The Technical Service Manager is responsible for all activities coming under the scope of After-Sale Service, Warranty, and managing the spare parts related activities.
Key Responsibilities:
1. Order Management:
- Making orders for new spare parts after coordinating with relevant departments.
- Taking approval of orders from the concerned person or authority.
- Maintain Stock Ageing Report.
2. Pricing:
- Checking the prices at the time of sale and purchase of spare parts to ensure cost-effectiveness.
- Updating the price list of spare parts.
- Checking products against the prescribed format of assembling details and part description with drawings.
3. Catalogue Management:
- Regularly checking and updating the catalogue of spare parts.
4. Quality Assurance:
- Conducting quality checks of machines and spare parts to ensure they meet company standards.
- Conducting quality check and analysis of new launch products.
- Testing products and monitoring as per directions and requirement.
5. Compatibility Analysis:
- Checking the compatibility of spare parts available at LSL Tools Private Limited with similar products available in the market.
- Preparing brief reports on compatibility findings.
6. After-Sale Technical Support:
- Communicating with end-users/dealer/distributor regarding technical aspects of products.
- Providing resolutions to technical issues within the specified timeframe.
7. Warranty Process Execution:
- Coordinating with all concerned departments for technical assistance during warranty claims.
- Inspecting products registered or authenticated by the company.
- Making brief technical failure/approval reports.
- Overall handling of all activities coming under the warranty process on applications XTRA Power.
8. Field Visits:
- Conducting field visits across Pan India to oversee the implementation of services, quality checks, and customer support. Field Visits are mandatory, If any issue or technical assistance is needed.
10. Daily Activity Reporting:
- Maintaining a daily activity report for monitoring purposes.
- Maintaining a complaint register.
- Preparing monthly MIS reports on complaints.
- Maintaining Stock Record of spare parts.
11. Spare Part Management:
- Updating bin location for all spare parts.
- Maintaining the inventory of spare parts as per the company s direction.
12. Training of New or Existing Manpower:
- Training on both cordless and corded power tools to new and existing employees.
13. Interdepartmental Coordination :
- Collaborating with various departments to ensure seamless service delivery and operational efficiency.
- Facilitating communication and coordination between departments to resolve issues and improve processes.
Employment Type: Full Time, Permanent
Read full job description
What people at LSL Tools are saying
What LSL Tools employees are saying about work life
based on 24 employees
Strict timing
Monday to Saturday
No travel
Day Shift
LSL Tools Benefits
View more benefits
Compare LSL Tools with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Reliance Retail
Compare
IBM
Compare
LTIMindtree
Compare
Similar Jobs for you
Senior Service Manager
6-10 Yrs
Bangalore / Bengaluru
Customer Support, Procurement, Order Management +4 more
Digital Marketing Specialist
3-6 Yrs
₹ 3.5L/yr - 6L/yr
Gurgaon / Gurugram
SEO, SME, Content Creation +4 more
Graphic Designer/Video Editor - Gurugram
2-4 Yrs
Bangalore / Bengaluru
Video Editing, Animation, Illustrator +6 more
Area Sales Manager/Executive
3-8 Yrs
Bangalore / Bengaluru
Machinery, Cutting Tools, Market Intelligence +4 more
Area Sales Manager/Executive - East (Seven Sisters)
3-8 Yrs
Bangalore / Bengaluru
Cutting Tools, Market Intelligence, Stakeholder Management +3 more
Area Sales Manager/Executive - East (Orissa)
3-8 Yrs
Bangalore / Bengaluru
Cutting Tools, Market Intelligence, Stakeholder Management +3 more
Product Engineer - Welding and Equipment
3-5 Yrs
Bangalore / Bengaluru
Salesforce, Monitoring, Training and Development +5 more
Product Engineer - Cordless power Tools
3-5 Yrs
Bangalore / Bengaluru
Salesforce, Monitoring, Training and Development +5 more
Product Engineer - Abrasives
2-4 Yrs
Bangalore / Bengaluru
Salesforce, Monitoring, Training and Development +5 more
Product Engineer - Gasoline Power Tools
3-5 Yrs
Bangalore / Bengaluru
Salesforce, Monitoring, Training and Development +5 more
Share an Interview