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5 M2P Solutions Jobs

Tech Support - L1

3-7 years

Mumbai

1 vacancy

Tech Support - L1

M2P Solutions

posted 2mon ago

Job Role Insights

5 Days Working·Flexible timing·Day Shift

Job Description

Experience: 3-7 years

What You ll Do:

We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems.
You will act as the main point of contact for technical issues in L1 Support and work collaboratively with software development, and quality teams, to facilitate problem solving.

Some of the Key responsibilities include:
  • Take end-to-end Ownership of Application Support for Production Systems Issues resolution.
  • Responsible for,
    • Providing the first-line of after-deployment technical support for applications and and/or associated production systems diagnostics, and network health monitoring.
    • Execution of various compliances testing and financial systems certifications.
    • Deploying applications on client system or production environment.
    • Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level.
  • Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to the L2 level of expertise within organization, along with observations from investigative and diagnostic assessments.
  • Escalate issue to the following department like Vendor/IT/Product Team
  • Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution.
  • Monitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot, and identify solutions to resolve system / application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded on the better side.
  • Provide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time.
What you need to have?
  • Experience in core banking application Tech Support.
  • Experience in ticket tracking and resolving on time.
  • Experience with Linux/UNIX server.
  • Experience with CASA, Banking CRM application, Loans, Term deposit.
  • Proficient with Excel.
  • Hands-on experience on ticketing tools (Jira / Freshdesk).
  • Readiness to be on call and/ or put in extra hours for task closure.
  • Excellent verbal, written, presentation and interpersonal communication skills.
  • Ability to make complex technical matters easy-to-comprehend for non-technical persons.
  • Experience in Banking applications is desirable with excellent communication skills.
  • Experience in Core Banking (CBS) applications is mandatory.

Employment Type: Full Time, Permanent

Functional Areas: Banking/Insurance

Read full job description

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What people at M2P Solutions are saying

What M2P Solutions employees are saying about work life

based on 35 employees
79%
90%
56%
100%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

M2P Solutions Benefits

Cafeteria
Work From Home
Health Insurance
Team Outings
Soft Skill Training
Job Training +6 more
View more benefits

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