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5 M2P Solutions Jobs

Tech Support - L2

3-7 years

Mumbai

1 vacancy

Tech Support - L2

M2P Solutions

posted 2mon ago

Job Role Insights

5 Days Working·Flexible timing·Day Shift

Job Description

Experience: 3-7 years

What You ll Do:

We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems.
You will act as the main point of contact for technical issues and work collaboratively with software development, and quality teams, to facilitate problem solving. You ll be a core member of the specialist team that is passionate about rendering support to our flagship real-time products.

Some of the Key responsibilities include:
  • Take end-to-end Ownership of Application Support for Production Systems Issues resolution.
  • Be the point of contact for handling Escalations from L1 Support and escalate complex problems to the next level of expertise within organization, along with observations from investigative and diagnostic assessments made thus far with possibilities scenarios.
  • Supports root cause analysis and corrective, preventive action planning; and for documenting the learning from support experiences and escalated issues, to enhance the internal knowledge base, to continually.
  • Monitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot, and identify solutions to resolve system / application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded on the better side.
  • Ensure that communications to key stakeholders are provided in a concise and timely manner.
  • Provide some periodical and/or emergency support (i.e., on-call support), as may be needed from time-to-time.
What you need to have?
  • Experience in Tech Support with an enterprise software organization.
  • Experience with Linux/UNIX server.
  • Hands-on database (SQL Server, MySQL, Oracle) operational knowledge.
  • Proficient with Excel.
  • Hands-on experience on ticketing tools (Jira / Freshdesk).
  • Readiness to be on call and/ or put in extra hours for task closure.
  • Excellent verbal, written, presentation and interpersonal communication skills.
  • Ability to make complex technical matters easy-to-comprehend for non-technical persons.
  • Highly driven individual with an execution focus and a strong sense of urgency.
  • High level of enthusiasm about helping and serving clients, strong customer, and solution-oriented personality.
  • Experience in Financial Service industry or Banking applications is desirable.

Employment Type: Full Time, Permanent

Functional Areas: IT Hardware & Telecom

Read full job description

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What people at M2P Solutions are saying

What M2P Solutions employees are saying about work life

based on 35 employees
79%
90%
56%
100%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

M2P Solutions Benefits

Cafeteria
Work From Home
Health Insurance
Team Outings
Soft Skill Training
Job Training +6 more
View more benefits

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