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Assistant Manager - Customer Service Experience
Mahindra Logistics
posted 5 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role & responsibilities :
- Supervise and support the cab booking team to ensure timely and accurate service delivery
- Allocate tasks and manage team schedules to handle peak hours efficiently
- Oversee the execution of bookings to ensure adherence to service-level agreements
- Maintain various booking trackers and vendor billing MIS and invoices
- Build and maintain strong relationships with corporate clients
- Identify and implement strategies to optimize cab booking processes and improve efficiency
- Ensure compliance with company policies, vehicle regulations, and safety standards
Preferred candidate profile :
- Excellent organizational and multitasking abilities
- Experience in team management, preferably in transportation or logistics operations
- Strong problem-solving skills and the ability to handle high-pressure situations.
- Customer-focused mindset with a commitment to service excellence
- Analytical thinking and attention to detail
- Leadership and team-building skills
- Ready to work in Night Shifts
Perks and benefits
Employment Type: Full Time, Permanent
Read full job description
What people at Mahindra Logistics are saying
What Mahindra Logistics employees are saying about work life
based on 4.1k employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Mahindra Logistics Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Work From Home 
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