Director After Market

M+V Altios is the leading service company for international market expansion for SMEs and medium-sized companies that want to expand both within India and worldwide.

Over 50 years of shared experience in international trade and investments
750+ professionals in 32 offices worldwide -Presence in 22 countries: USA, Canada, Mexico, Brazil, Colombia, Great Britain, France, Italy, Spain, Germany, Poland / Eastern Europe, Russia, UAE, India, Bangladesh, China, Hong Kong, Singapore / Southeast Asia, Vietnam, Malaysia, New Zealand and Australia

M+V Altios offers pragmatic services for every phase of internationalization. From strategic advice and market analysis to local sales and business development to cross border MA and location searches for greenfield projects. In addition, M+V Altios provides worldwide services such as bookkeeping, payroll accounting, tax advice and a wide range of personnel solutions Personnel leasing, recruiting and HR services.

Leadership role of an Aftermarket organization to grow and develop Aftermarket business consisting of 4 main products: spare parts, parts reconditioning (repairs), field service, revamp, and modernization.

Masters degree Mechanical Engineering or Master of Industrial Engineering (desirable but not essential)

Desired skills

Good knowledge in project management, marketing, and distribution.
Able to operate independently with little or limited guidance (should be a Leader and not a Follower )
Should have a clear vision on how to build competency in all departments to reach the company / group targets.
Create and drive processes that results in a step change in the quality/accuracy /reliability/adherence to schedule
Create an environment which attracts and retains talent, supports group world wide business growth, and fosters prosperity/well-being for all employees.

Job description

You will manage existing customer accounts and acquire new customers.
Lead sales team, develop a sales structure to gain more aftermarket business.
Grow market share in the aftermarket business on our own equipment as well as 3rd party compressor brand.
Contribute to the budgeting process and own it: Goals for the budgeted Orders Invoiced and targeted Gross Margins on Spare Parts, Parts Repairs, Field Service and Revamp.
Create performance goals and carry out annual performance reviews of direct reports.
Lead Team of Service Engineers to carry out Field service for EC, Trouble shooting, Overhauling and repair / refurbishment of reciprocating compressor and support extend support to customers and inhouse projects/ CAC etc including Diagnostic study and expert technical consultancy, to resolve technical queries. Offer the technical support, repairs, revamps, trouble shooting, field services. Implement and practice IMS including HSE instructions in his work area .
Monitor Field job analysis and execution at site
Carryout service planning and visit to customer site.
Guide the Service Engineer Team for Technical support. Training to be given to customer operation and maintenance team as per requirement
Technical guideline to be followed as per standards and the same to be ensured during field and workshop activities
Keep updated daily with assembly standard and implement at site service and repair jobs
Overview the execution of customer orders (service orders for new machines as well as old machines). To guide/train Aftermarket personnel in execution of orders for Service, Parts Reconditioning, Spare Parts, Revamp, Diagnostic Study and Technical Expertise wherever required.
Resolve Technical query of the end user for site related activity
Ensure the successful closure of the Service job after satisfactory trials to customer and signing the relevant reports with the customer
Review Services RFQ s and decide whether to quote or no. If yes, check for techno-commercial queries before quoting. In case of deviations, take customer permission for such deviations and then quote.
Interact with customers for their techno-commercial queries and satisfy the same and follow-up for orders
To train guide After market personnel engineers/technicians Trouble-shooting of compressors
Obtain the customer feedback on the services rendered and take correction actions wherever negative feedback received.
Keep competitors information and accordingly decide the marketing strategy in consultation with Managing Director.
Keep information on spurious spare-parts supplied to customers and decide strategy

Tell us in your application, why you think that you are a right fit for the role, and if you fit in the criteria, our Recruitment team will be in touch to explain the role and understand your candidature in detail for the business requirement.