Senior Guest Service Associate

Role & responsibilities

1. Room Cleaning: Cleaning and tidying guest rooms and bathrooms to ensure they meet the resort's cleanliness and hygiene standards.

2. Linen and Towel Replacement: Replacing bed linens, towels, and other amenities in guest rooms as needed.

3. Dusting and Vacuuming: Dusting furniture, fixtures, and surfaces in guest rooms and vacuuming carpets or floors to remove dirt and debris.

4. Bathroom Cleaning: Scrubbing and sanitizing toilets, sinks, showers, and tubs, and replenishing bathroom amenities such as soap and toilet paper.

5. Trash Removal: Emptying trash bins and disposing of waste in accordance with resort policies and procedures.

6. Restocking Supplies: Restocking guest room supplies such as toiletries, drinking glasses, and coffee/tea supplies.

7. Room Inspection: Conducting thorough inspections of guest rooms to ensure they meet quality standards before guests check-in, and reporting any maintenance issues or damages to the appropriate department.

8. Guest Interaction: Providing friendly and courteous service to guests, responding to their requests and inquiries, and accommodating special requests whenever possible.

9. Team Collaboration: Working collaboratively with other housekeeping staff and departments to ensure efficient cleaning operations and guest satisfaction.

10. Adherence to Safety Standards: Following proper safety procedures and protocols when using cleaning chemicals and equipment to maintain a safe working environment for oneself and others.

11. Attention to Detail: Paying close attention to detail to ensure all areas of the guest room are thoroughly cleaned and maintained to the highest standards.

12. Time Management: Managing time effectively to complete assigned tasks within established timeframes and deadlines.

13. Maintaining Cleanliness: Keeping housekeeping carts and storage areas clean and organized, and ensuring all cleaning equipment and supplies are properly maintained and stored.

14. Reporting and Documentation: Documenting cleaning activities, room status, and any maintenance issues or guest requests accurately and promptly.

15. Flexibility: Being willing to work flexible hours, including weekends and holidays, to accommodate the needs of the resort and its guests.

Preferred candidate profile

1. Attention to Detail: Ability to notice and address small details to ensure that guest rooms are cleaned and maintained to high standards.

2. Physical Stamina: Capacity to perform physical tasks such as lifting, bending, and standing for extended periods while cleaning multiple rooms per shift.

3. Reliability: Dependability in showing up for scheduled shifts on time and completing assigned tasks efficiently and effectively.

4. Guest Service Skills: Friendly and courteous demeanor with a focus on providing excellent service to guests, responding to their requests, and accommodating their needs.

5. Team Player: Willingness to work collaboratively with other housekeeping staff members and departments to ensure efficient cleaning operations and guest satisfaction.

6. Time Management: Ability to manage time effectively to complete cleaning tasks within designated timeframes and meet deadlines.

7. Adaptability: Flexibility to work in a fast-paced environment and adapt to changing priorities and guest needs.

8. Communication Skills: Clear and effective communication skills to interact with guests, colleagues, and supervisors, and to follow instructions accurately.

9. Integrity: Commitment to honesty and integrity in performing job duties and handling guest belongings and property with care and respect.

10. Attention to Hygiene: Understanding of and adherence to proper hygiene and sanitation practices to maintain cleanliness and prevent the spread of germs and bacteria.

11. Problem-Solving Abilities: Ability to identify and address cleaning challenges or issues in guest rooms, such as stains or damages, and take appropriate action to resolve them.

12. Previous Experience: While not always required, previous experience in housekeeping or a related field can be beneficial, particularly in understanding cleaning techniques and procedures.

13. Cultural Sensitivity: Awareness of and sensitivity to cultural differences and preferences, particularly when cleaning guest rooms for international guests.

14. Positive Attitude: A positive and enthusiastic attitude toward the job, with a willingness to go above and beyond to ensure guest satisfaction and contribute to the overall success of the resort.

Perks and benefits

Attractive Salary package, PF, ESI, Food, Accommodation and Employee Recognition.