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Guest Relations Executive
Malabar Gold and Diamonds
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Monitor and accurately record customer data (pre-purchase, conversation, footfall data etc.) through interviews and observations.
- Setup and maintain visual merchandising display (Eg: dangler, standee, store decorations etc.) as per guidelines from the Central VM team to manage the overall store ambience.
- Managing the overall Store ambience through maintenance of displays and supporting the Store to adhere to VM guidelines.
- Call up customers and leads to invite them for exhibitions, promotional events/campaigns, etc.
- Actively support in event management activities during store launch and product exhibitions.
- Guide the customers to the waiting area, keep them engaged and ensure that the customers are supplied refreshments.
- Greet customers upon entry to the store in order to engage with them to understand their requirements and direct them to the right person/section
- Help customers during the jewellery trials to enhance the customer experience within the store.
- Execute customer experience guidelines set by the retail leadership to provide a uniform Malabar experience to all customers.
- Conduct competitor study and be fully informed on the products provided by Malabar and its competitors to answer queries of customers.
- Functional Area
- Administration
- Somajiguda
- State
- Telangana
- Country
- INDIA
- Educational Qualification
- Graduation;Higher Secondary Education
Employment Type: Full Time, Permanent
Functional Areas: Other
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Malabar Gold and Diamonds Benefits
Medical Insurance Life Insurance Bonus and festival allowances Employee state insurance/ Medical allowances Provident Fund/ Pension schemes 
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