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17 Mantri Developers Jobs
Executive Customer Care
Mantri Developers
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Keywords: Customer Service, Customer Support, Executive Customer Handling, Infodesk handling
Role & responsibilities:
- Handling Customer complaints and tenant complaints effectively.
- Adhere to process as per SOP
- Coordinating mall events & promotions
- To take necessary permission, snapshots of events & promotion
- To encourage participation in various mall contents & to capture customer information during events & share with the MARCOM team
- Coordinating with operations & security team for smooth functioning of events
- To take care of post-event work (removal of stage, backdrop, branding)
- Guest Feedback system
- Handling Entry & Exit customer points and servicing customers. - Creating & maintaining customer and retailer database
- Approach customers for feedback and maintain the same.
- Handling the Customer Service Desk with Efficiency & updating as per checklist
- Maintaining the mall music & PA system
- Generating reports (Footfall, Complaint, lost & found, Customer Feedback) as per timeline
- Monitoring tenant activities and mall rules
- To complete all tasks allocated from time to time with due diligence & perfection
- To contribute towards the team & be a factor of support to every department in the organization.
- Supporting all Marcom campaigns.
- Taking complete mall rounds.
- Coordinate with tenants to provide info for Newsletter & Social Media
- Assist the Finance Department in distributing the monthly invoice to retailers.
Qualification: Any degree
CTC: 2.5 to 3.5LPA
Employment Type: Full Time, Permanent
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What people at Mantri Developers are saying
What Mantri Developers employees are saying about work life
based on 218 employees
Strict timing
Monday to Saturday
Within city
Day Shift
Mantri Developers Benefits
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Mantri Developers Bangalore / Bengaluru Office Location
Bengaluru Office
Mantri, 41, Vittal Mallya Road
Bengaluru
Karnataka 560001
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