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556 Marriott International Jobs

Duty Manager

1-5 years

New Delhi

1 vacancy

Duty Manager

Marriott International

posted 1mon ago

Job Role Insights

Flexible timing·Day Shift

Job Description

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

  • Represents property management in resolving any guest or property related situation.
  • Manages the flow of questions and directs guests within the lobby.
  • Serves as Guest Relations Manager and handles the tracking of service issues.
  • CANDIDATE PROFILE

    Education and Experience

    High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

  • OR

    2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

  • CORE WORK ACTIVITIES

    Supporting Property Operations and Guest Relations Needs

    Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

  • Communicates any variations to the established norms to the appropriate department in a timely manner.

  • Sends copy of MOD report to all departments on a daily basis.

  • Strives to improve service performance.

  • Ensures compliance with all policies, standards and procedures.

  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

  • Supporting Profitability Goals

    Understands and complies with loss prevention policies and procedures.

  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

  • Managing the Guest Experience

    Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

  • Empowers employees to provide excellent customer service.

  • Provides immediate assistance to guests as requested.

  • Serves as a leader in displaying outstanding hospitality skills.

  • Sets a positive example for guest relations.

  • Responds to and handles guest problems and complaints.

  • Ensures employees understand customer service expectations and parameters.

  • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.

  • Records guest issues in the guest response tracking system.

  • Assisting Human Resources Activities

    Participates as needed in the investigation of employee and guest accidents.

  • Observes service behaviors of employees and providing feedback to individuals.

  • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

  • Celebrates successes and publicly recognizes the contributions of team members.

  • Ensures employees are cross-trained to support successfully daily operations.

  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

    Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc


  • Employment Type: Full Time, Permanent

    Functional Areas: Hospitality

    Read full job description

    People are getting interviews at Marriott International through

    (based on 47 Marriott International interviews)
    Company Website
    Job Portal
    Referral
    Campus Placement
    Walkin
    38%
    19%
    17%
    9%
    4%
    13% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    Duty Manager Interview Questions and Tips

    Prepare for Duty Manager jobs with interviews advice from real interviews

    View all interview questions

    What people at Marriott International are saying

    2.6
    Rating based on 9 Duty Manager reviews

    Likes

    Fast paced job, teaches and develops you a lot individually.

    Dislikes

    Culture is very bad, whatever the area team plans never trickles down. Certification for best company to work for is faked, employees are forced and kept under HR watch to fill good reviews.

    Read 9 reviews

    Duty Manager salary at Marriott International

    reported by 47 employees with 3-8 years exp.

    Average annual salary

    4.7 Lakhs
    ₹2.8 L/yr - ₹6.3 L/yr
    At par with the average Duty Manager Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.1k employees
    66%
    51%
    49%
    89%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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