Senior Specialist, Product Experience Design

• Experienced professional with advanced knowledge of Usability practices and protocols that enable the individual to deliver usability reports according to defined protocol, while meeting established timelines
• May modify processes to resolve situations and checks and takes corrective action to resolve problems that are not immediately evident in existing processes
• Assignments are in support of the goal of developing products and services that are easy to use, easy to learn and useful
• Major Accountabilities: Selects and conducts appropriate user-centered design techniques throughout an iterative design process
• Modifies, adapts and develops new methods as appropriate to address specific issues related to the iterative product development process
• Other duties as assigned

Education:

• Bachelors degree or equivalent combinatin of training and experience
• Advanced degree preferred
• Specialized training/experience in Human factors, Usability, Information or Interface Design required

Knowledge / Experience:

• 3 to 5 years experience is preferred
• Broad knowledge in the field is preferred

Skills/ Abilities:

• Strong command of usability and design techniques such as: usability testing, heuristic evaluation, paper prototyping, wire-framing, storyboarding, sitemap creation and card sorting
• Ability to conduct focus groups, design sessions, task analyses, surveys and online testing is highly desirable
• Current in usability and user-centered design methods
• Strong analysis and presentation skills

Work Conditions: Travel required, anticipated to be less than 25%.