Malayalam Voice Process

The job of a service officer is to reach out to potential customers over phone, understand their needs, explain them the product features, advantages, benefits and provide options whereby customers can find a suitable prospect.

Key Responsibilities:

• Responsible for making outbound calls and regular follow up on leads assigned

• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers

• Meet individual and collective revenue targets by suggesting appropriate offerings basis customer need and potential

• Explaining the product features in detail and how to use the packages

• Understand the Customer requirements, encourage them to upgrade / renew

• Strictly adhere to the process requirements

• Strictly adhering to the process and quality requirement

• Document call information according to standard operating procedures

• Input appropriate dispositions for the call transactions in the CRM

• Ensure all disciplinary and call input parameters are met daily

Why Kerala Matrimony!!!

• Direct On roll Job
• Unlimited Incentives
• No English Proficiency Needed (Average English-Speaking Candidates also can apply)
• Internal Job Promotions

Speak to our HR Contact at: 8075600699

Email: priyanka.n@matrimony.com