MediaMint - Technical Support Engineer - Fraud Reporting (4-8 yrs)

Responsibilities :

- Analyze and solve problems at their root, stepping back to understand the broader context

- Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams.

- Interface with customers, understand their requirements and deliver complete application and data solutions.

- Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment.

- Address and effectively manage sensitive issues and manage escalations from business teams.

- Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly.

- Learn and understand a broad range of Samsung Ads Platform and applications and know when, how, and which to use and which not to use.

Qualifications :

- 4+ yrs Ad-Tech domain experience.

- 1+ yrs experience with SQL & databases.

- Strong written and verbal communication skills.

- Customer centric mindset and structured approach to troubleshooting issue resolution

- Demonstrated experience of solving technical issues with third party SSPs, MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies etc.

- Experience with 3P measurement vendor troubleshooting and integration.

- Experience with support platforms tools, CRM or ticketing tools.

- Ability to present complex technical information in a clear and concise manner to a variety of audiences, especially non-technical / go-to-market teams.

- Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plus

- Experience as a Business/Product/Data Analyst is a plus.

- Experience with Redshift and Snowflake is a plus.