Executive - Customer Engagement & Marketing Communication - Jewellery (2-5 yrs)

Leading Luxury Jewellery brand requires Executive - Customer engagement and Marketing communications-Delhi( North)

We are looking out for Executive- Marketing and communication for delhi office at CIVIL Lines

PFB THE JD and details-

Job Title: Marketing & Customer Engagement Executive

Location: Civil Lines, New Delhi

Industry-Luxury Retail Jewellery

Experience Required: 2-5 years (experience in luxury retail, hospitality, fashion, or lifestyle segments preferred)

About the Role:

We are looking for a smart, polished, and customer-focused Marketing & Customer Engagement - Executive to strengthen our brand presence and deliver an exceptional client experience. This unique role blends marketing strategy with front-line customer interaction, making you the face and voice of our exclusive jewellery brand.

Key Responsibilities: Marketing & Brand Promotion

- Plan and execute showroom-level marketing initiatives to attract premium clientele Manage showroom's digital presence social media updates, engagement, basic -content coordination Support photo shoots, influencer visits, and collaborations for brand promotion

- Assist in organizing events, trunk shows, and exclusive client previews

- Track and report marketing campaign results to suggest improvements Customer Engagement & Support

- Greet walk-in clients and ensure a luxury experience aligned with the brands identity

- Handle inquiries through calls, messages, emails, and social media with professionalism and warmth

- Maintain a client database (CRM), follow up with leads, and manage post-sale engagement

- Coordinate with the sales and design team to resolve client queries, order updates, and service requests

- Support loyalty programs, client gifting, and special occasion communications

Key Requirements:

- Graduate/Postgraduate in Marketing, Mass Communication, or Hospitality

- 2- 5 years of experience in luxury retail, premium hospitality, or fashion

- Excellent verbal and written communication in English and local language

- High emotional intelligence and customer service orientation

- Presentable, courteous, and confident with high-end clientele

- Comfortable using CRM tools, WhatsApp Business, social media, and basic MS Office

- Willing to work weekends and showroom events as needed

what We Offer:

- Exposure to luxury retail clientele and high-end brand marketing

- Elegant, supportive, and growth-driven work environment

- Competitive salary with incentives and performance bonuses

- Opportunity to work on exclusive events and campaigns

If the position interests you and you find a fitment kindly share your cv at or contact Rajat - 7011354635

Kindly share the following details:

- current ctc n notice period

-Open to work at @delhi