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115 Merck Jobs

Senior Analyst

2-6 years

Bangalore / Bengaluru

1 vacancy

Senior Analyst

Merck

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Provide operational CRM user support for the SLS EMEA CRM user communityWork closely with the operations team to support the EMEA region and ensure defined Service Level Agreements are met for daily activities such as Contact and account merging, User creation and modification, Report and dashboard requests, Logging tickets (pricing tickets/Master data tickets), Follow-up and feedback, Records mass update requestsLiaise with Sales teams to ensure data quality and relevanceCreate reports and dashboards as per requirementsImplement and manage permission sets and profile-level security for user managementDevelop workflow rules, process builders, validation rules, and flowsCollaborate with internal and external stakeholders to ensure smooth operationsMaintain adherence to TAT (Turnaround Time) and quality standardsFulfill ad-hoc requests as neededCreate and maintain necessary reports for the teamJob specific Competencies Skills: Salesforce certifications such as ADM-201 and ADM-211Profound understanding of Salesforce objects and their functionalityAbility to create reports, dashboards, and maintain data securityKnowledge of workflow rules, process builders, validation rules, and flowsBasic understanding of Apex, Visualforce, and SOQLCapacity to coordinate with global IT and other CRM teamsStrong customer-centric mindset with a focus on high-quality issue resolutionExcellent communication and collaboration skillsProven ability to manage and support a large user community, serving over 2000 usersCapability to work on ad-hoc requests while maintaining focus on continuous system improvementWho you are:Certified Salesforce Administrator (ideally in Lightning) Nice-to-have: Additional SFDC certificationsIdeally experience in ERP Systems (i.e. SAP, Oracle, Scala, etc.)At least 1-2 years of sales, pricing, commercial or business support experienceIdeally, basic know-how concerning the Life Science organizationShift: 01:30PM to 10:30PM (IST) We are an equal opportunity employer that values workforce diversity. We want everyone to be able to bring their best self to work every day which is why equality and inclusion is at the forefront of all our activities. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity.


Employment Type: Full Time, Permanent

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Prepare for Senior Analyst roles with real interview advice

People are getting interviews at Merck through

(based on 11 Merck interviews)
Job Portal
Company Website
Referral
Campus Placement
Walkin
28%
18%
9%
9%
9%
27% candidates got the interview through other sources.
High Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at Merck are saying

4.2
 Rating based on 10 Senior Analyst reviews

Likes

Job Security & work life balance

Dislikes

Politics, no proper learning opportunity, no proper guidance to grow or getting help from management to grow.

Read 10 reviews

Senior Analyst salary at Merck

reported by 146 employees with 5-9 years exp.
₹5.2 L/yr - ₹21.4 L/yr
53% more than the average Senior Analyst Salary in India
View more details

What Merck employees are saying about work life

based on 287 employees
77%
49%
32%
88%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

Merck Benefits

Health Insurance
Job Training
Soft Skill Training
Free Transport
Work From Home
Cafeteria +6 more
View more benefits

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