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448 Microland Jobs
Lead - Service Management
Microland
posted 1mon ago
Job Role Insights
Flexible timing
Job Description
Required Skills
Functional | Training and Development Activities | Conducting Training
Technology | IT Service Management Tools | Servicenow
Behavioral | Microland Skills | Execution Excellence
Behavioral | Microland Skills | Customer Centricity
Education Qualification :
Engineer - B.E / B.Tech / MCA
Certification Mandatory / Desirable :
Technology | IT Service Management Certifications | ITIL Expert Certificate
Details:
Will be responsible to function in the service department team and handles customer service interactions, reports, and repairs. The service management analyst ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
1. Provide customers with the information they need to rent or purchase equipment that is appropriate for their project
2. Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs
3. Train the sales staff using best practices in upselling, customer satisfaction and brand promotion
4. Manage our work order system, including invoice logging, and generate service invoices
5. Instruct customers on equipment operation, care and maintenance
6. Inspect rental equipment upon return and return deposits less any observed damage
7. Increase sales across all channels through effective hiring, training and management approaches
Functional | Training and Development Activities | Conducting Training
Technology | IT Service Management Tools | Servicenow
Behavioral | Microland Skills | Execution Excellence
Behavioral | Microland Skills | Customer Centricity
Education Qualification :
Engineer - B.E / B.Tech / MCA
Certification Mandatory / Desirable :
Technology | IT Service Management Certifications | ITIL Expert Certificate
Details:
Will be responsible to function in the service department team and handles customer service interactions, reports, and repairs. The service management analyst ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
1. Provide customers with the information they need to rent or purchase equipment that is appropriate for their project
2. Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs
3. Train the sales staff using best practices in upselling, customer satisfaction and brand promotion
4. Manage our work order system, including invoice logging, and generate service invoices
5. Instruct customers on equipment operation, care and maintenance
6. Inspect rental equipment upon return and return deposits less any observed damage
7. Increase sales across all channels through effective hiring, training and management approaches
Employment Type: Full Time, Permanent
Read full job description
What people at Microland are saying
Rating based on 1 Service Manager
review
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
Microland is a good place to grow if you are skilled.
- Salary - Good
+3 more
Dislikes
Language politics can be obvious and upper management can be quite vindictive
- Company culture - Poor
Service Manager salary at Microland
reported by
4
employees
with 4-8
years exp.
₹5.2
L/yr - ₹18.1
L/yr
31%
more
than the average Service Manager Salary in India
View more details
What Microland employees are saying about work life
based on 1.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Microland Benefits
View more benefits
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