Senior Administrator - Desktop Virtualization (VD2)

Required Skills
Technology | Virtual Desktop - AVD
Technology | Virtual Desktop - Citrix
Domain | IT in Banking | Customer Support
Behavioral | Aptitude | Communication

Education Qualification :
Any Graduate (Engineering / Science)

As an Azure Virtual Desktop and Citrix Administrator - Level 2, you will play a pivotal role in providing advanced support for the configuration and management of Azure Virtual Desktop and Citrix environments. You will work closely with Level 1 administrators, IT teams, and end-users to ensure effective virtual desktop solutions.

Key Responsibilities:
1. Configuration and Optimization:
- Lead the advanced configuration and optimization of Azure Virtual Desktop and Citrix environments.
- Implement and manage advanced features, policies, and optimizations for virtual desktops and applications.
2. User Support and Training:
- Provide Level 2 support for end-users of Azure Virtual Desktop and Citrix, addressing complex issues related to virtual desktop access, application usage, and performance.
- Offer training and mentorship to Level 1 administrators and end-users.
3. Advanced Troubleshooting:
- Provide Level 2 support for Azure Virtual Desktop and Citrix-related issues and incidents.
- Conduct root cause analysis for complex technical problems and implement advanced solutions.
4. Performance Monitoring and Maintenance:
- Oversee the monitoring of the performance and availability of virtual desktop environments.
- Participate in advanced maintenance tasks, updates, and performance tuning.
5. Documentation and Knowledge Sharing:
- Maintain comprehensive documentation of Azure Virtual Desktop and Citrix configurations, best practices, and advanced troubleshooting procedures.
- Collaborate with senior administrators to create and update knowledge base articles.

Qualifications:
- bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 3+ years of experience in Azure Virtual Desktop and Citrix administration, optimization, and advanced support.
- Proficiency in advanced Azure Virtual Desktop and Citrix configurations, including policies, optimizations, and performance tuning.