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403 Microland Jobs
Digital Network & Security - Associate SME (NS1)
7-12 years
₹ 9 - 16L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Digital Network & Security - Associate SME (NS1)
Microland
posted 26d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Required Skills
Technology | Cisco R and S Network Expert - Level 3 Support
Technology | HPN R and S Expert - Level 3 Support
Technology | Nexus Switch Administrator - Level 2 Support
Technology | Firepower Firewall Administrator - Level 2 Support
Technology | Palo Alto Firewall Administrator - Level 2 Support
Technology | Checkpoint Firewall Administrator - Level 2 Support
Education Qualification :
Engineer - B.E / B.Tech / MCA
Certification Mandatory / Desirable :
Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider
Delivery Skills:
1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc and update the tickets regularly as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)
- Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined)
- Maintain inventory of Network equipments and links
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts
Technology | Cisco R and S Network Expert - Level 3 Support
Technology | HPN R and S Expert - Level 3 Support
Technology | Nexus Switch Administrator - Level 2 Support
Technology | Firepower Firewall Administrator - Level 2 Support
Technology | Palo Alto Firewall Administrator - Level 2 Support
Technology | Checkpoint Firewall Administrator - Level 2 Support
Education Qualification :
Engineer - B.E / B.Tech / MCA
Certification Mandatory / Desirable :
Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider
Delivery Skills:
1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc and update the tickets regularly as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)
- Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined)
- Maintain inventory of Network equipments and links
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts
Employment Type: Full Time, Permanent
Read full job description
What people at Microland are saying
Rating based on 20 Sme Associate
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
Likes
Work life balance
- Salary - Good
+1 more
Dislikes
Nothing to learn Making to work from office No proper kt documents
- Skill development - Bad
+4 more
Sme Associate salary at Microland
reported by
216
employees
with 5-13
years exp.
₹6
L/yr - ₹18
L/yr
116%
more
than the average Sme Associate Salary in India
View more details
What Microland employees are saying about work life
based on 1.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Microland Benefits
View more benefits
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Microland Bangalore / Bengaluru Office Location
Bengaluru Office
Headquarter
Microland, 1B, Ecospace, Outer Ring Road, Off RMZ Ecospace Internal Rd, Adarsh Palm Retreat, Bellandur
Bengaluru
Karnataka 560103
Karnataka 560103
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₹ 9 - 16L/yr (AmbitionBox estimate)
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