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Digital Network - Senior SME (NW1)
Microland
posted 1mon ago
Job Role Insights
Flexible timing
Job Description
Required Skills
Technology | Cisco R and S Network Design SME - Level 4 Support
Technology | Juniper R and S Expert - Level 3 Support
Technology | DNS, DHCP,IPAM Design SME - Level 4 Support
Technology | Nexus DCN Switch Expert - Level 3 Support
Technology | VMWARE NSX-T Expert - Level 3 Support
Education Qualification :
B.Sc
Certification Mandatory / Desirable :
Technology | Expert Level Certification - CCIE Enterprise Infrastructure / CCIE Service Provider / CCIE Data Center / CCIE Data Center / ACSX / JNCIP-ENT / VM Certified Advanced Professional / ACSX
Delivery Skills:
1. Technology Management:
Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
2. Restoration and Resolution:
Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
3. Triage:
Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
- Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report).
- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined).
- Ensure tickets are closed post user/customer communication.
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
5. Value Proposition:
Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts
Technology | Cisco R and S Network Design SME - Level 4 Support
Technology | Juniper R and S Expert - Level 3 Support
Technology | DNS, DHCP,IPAM Design SME - Level 4 Support
Technology | Nexus DCN Switch Expert - Level 3 Support
Technology | VMWARE NSX-T Expert - Level 3 Support
Education Qualification :
B.Sc
Certification Mandatory / Desirable :
Technology | Expert Level Certification - CCIE Enterprise Infrastructure / CCIE Service Provider / CCIE Data Center / CCIE Data Center / ACSX / JNCIP-ENT / VM Certified Advanced Professional / ACSX
Delivery Skills:
1. Technology Management:
Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
2. Restoration and Resolution:
Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
3. Triage:
Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
- Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report).
- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined).
- Ensure tickets are closed post user/customer communication.
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
5. Value Proposition:
Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts
Employment Type: Full Time, Permanent
Read full job description
What people at Microland are saying
Rating based on 9 Senior Subject Matter Expert
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
Likes
after policy changes I didn't have at list one positive to share about the company
Dislikes
The office work culture has undergone significant changes recently, transitioning towards a more micromanagement style. This shift entails closer supervision and guidance from management, with increased emphasis on monitoring and directing day-to-day tasks and activities.
- Salary - Bad
+6 more
Senior Subject Matter Expert salary at Microland
reported by
61
employees
with 8-16
years exp.
₹13
L/yr - ₹24
L/yr
166%
more
than the average Senior Subject Matter Expert Salary in India
View more details
What Microland employees are saying about work life
based on 1.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Microland Benefits
View more benefits
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Karnataka 560103
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