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Associate SME - Storage (ST1)
Microland
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Required Skills
Technology | Storage|Knowledge of binding LUNs, creating volumes, creating storage groups, masking and mapping host to the LUNs / Volumes
Technology | Storage Technologies, Understanding of|Data Deduplication
Technology | Storage|Storage Expansions / Consolidation / Optimization
Technology | Storage Technologies, Understanding of|Virtualization
Education Qualification :
Any Graduate (Engineering / Science)
Delivery Skills :
1. Technology Management: Responsible for overall Storage technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings
2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. DB Server changes, upgrades, performance tuning, patching
3. Triage: Generally the L3 is the final level of escalation for all Storage related issues. However in the event of an un resolved incident which is taking longer than expected, the L3 eningeer is required to co ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs
4. Process Compliance:
Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them
Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues
Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.
Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report),
Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined
Ensure tickets are closed post user/customer communication,
Maintain inventory of Network equipments and links,
Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
Technology | Storage|Knowledge of binding LUNs, creating volumes, creating storage groups, masking and mapping host to the LUNs / Volumes
Technology | Storage Technologies, Understanding of|Data Deduplication
Technology | Storage|Storage Expansions / Consolidation / Optimization
Technology | Storage Technologies, Understanding of|Virtualization
Education Qualification :
Any Graduate (Engineering / Science)
Delivery Skills :
1. Technology Management: Responsible for overall Storage technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings
2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. DB Server changes, upgrades, performance tuning, patching
3. Triage: Generally the L3 is the final level of escalation for all Storage related issues. However in the event of an un resolved incident which is taking longer than expected, the L3 eningeer is required to co ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs
4. Process Compliance:
Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them
Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues
Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.
Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report),
Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined
Ensure tickets are closed post user/customer communication,
Maintain inventory of Network equipments and links,
Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
Employment Type: Full Time, Permanent
Read full job description
What people at Microland are saying
Rating based on 20 Sme Associate
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
Likes
Work life balance
- Salary - Good
+1 more
Dislikes
Nothing to learn Making to work from office No proper kt documents
- Skill development - Bad
+4 more
Sme Associate salary at Microland
reported by
216
employees
with 5-13
years exp.
₹6
L/yr - ₹18
L/yr
116%
more
than the average Sme Associate Salary in India
View more details
What Microland employees are saying about work life
based on 1.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Microland Benefits
View more benefits
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Microland Mumbai Office Location
Lower Parel Office
Microland Ltd, 201, Phoenix House, A Wing, S B Road
Lower Parel
Mumbai - 400013
Mumbai - 400013
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