Mosaic Wellness - Data Analyst - Logistics Domain (2-5 yrs)

About Mosaic:

- Mosaic Wellness is building digital first, health coaches for elective health concerns working toward one mission: To help Indians lead more fulfilling lives surrounded by wellness and grace.

- Man Matters, started in May 2020, is a digital elective health platform for men, helping 2.5M men every year diagnose and solve for their hair, beard, performance, and nutrition concerns by offering personalized treatment plans and access to expert doctors and health coaches.

- Be Body Wise, started in May 2021, is an online womens elective health platform, serving 1.5M women every year by providing personalized solutions and doctor consults across concerns for hair, face, body, PCOS, sleep, and nutrition.

- Little Joys, started in May 2022, is an online health platform for kids, helping 1M parents every year solve for their childs physical, mental, and emotional development by offering age-appropriate solutions for nutrition, immunity, brain health, bone health, personal hygiene, and behavioral development with access to expert doctors and nutritionists.

Position: Data Analyst Logistics

Years of Experience: 2-5 years, preferably in a D2C/B2C start-up in logistics/operations role

Role Requirements:

- Derive actionable insights and work with the logistics team to improve the overall delivery-related metrics including time taken from order to delivery, compliance against delivery time promised to the customer, and cost per order amongst other metrics.

- Improve customer happiness by reducing customer escalations pertaining to order delivery.

- Compile dashboards to review performances of existing courier partners and drive enhancements in last mile operations.

- Prepare and automate detailed analysis to assist in data-driven decision making.

- Collaborate with cross-functional teams to identify avenues for bettering customer experience with respect to logistics operations.

Locations: - Thane

Employment Type: Full-Time