Business Operations Analyst

Department Overview The Product Orderability group is responsible for the product, software, and service implementations in CRM, ERP, and Product Lifecycle Management Systems. The group has a global presence in all regions (North America, Europe, and Asia). It is responsible for working with cross-functional teams (Sales, Go-to-Market, Product Management, Engineering, Supply Chain, and Services) for end-to-end definition and implementation of product offers and configurations in CRM/ERP systems product orderability from Quoting to Fulfillment products and to provide better user experiences to our end customers, partners, resellers and Salesforce.

Product Orderability group is also investing in onboarding new tools and technologies to drive process automation, enable self-service for our stakeholders, and reduce manual efforts to run our day-to-day operations. We look for the most advanced problem-solvers and leaders in the automation area - like you - to help automate our business processes using various automation concepts like AI, RPAs BOTs etc..
Job Description

• Working with cross-functional stakeholders (Product Owners, Sales, Factory, Engineering etc) to understand the product requirements/scope and convert it into requirements documents for various ordering systems: Oracle CPQ, Oracle R12 Configurator, MOL, and COF.
• Responsible to make sure product configurations in the above-mentioned systems are defect-free and orderable.
• Responsible for finalizing Parts setup and BOM structure in Agile/EBS related to Product Configuration and provide SME level support to cross-functional teams.
• Partner with developers to explain the requirements and perform testing once development is complete.
• Work with the factory to make sure product configuration is setup correctly and Sales Orders can be processed error-free.
• Partner with key stakeholders from Product Management, Engineering, IT, Services, and PLM/EBS team members to gather and analyze requirements and deliver working ERP/CRM implementations.
• Work in an Agile team environment.
• Ensures that Product Compliance requirements are met for various regions/countries.
• Ensures agreed standards are met for Orderability UX.
• Drive SKU reduction, product cancellation analysis, and offer/structure simplification activities working with Product Management, Engineering and Supply Chain
• Identifies opportunities for process simplification and help with automation initiatives within the team
• Create test plans, cases, and scripts to ensure that items, BOMs, and configuration rule changes can be verified thoroughly and efficiently.
• Create / update Requirement documents as needed.
• Demonstrated experience and understanding of ERP and CRM systems. Experience with Oracle CPQ, EBS and Agile PLM is preferred.
• Prior experience in driving SKU and Product Structure optimization is preferred.
• Preferred:
  • Experiences with Oracle SW products PLM, EBS, and CPQ are preferred.
  • Experience with Telecommunication domain knowledge is preferred.
  • Knowledge or understanding of some basic software programming language (e.g.SQL, PL/SQL, Google Script) is preferred.
  • Proficiency in one or more ERP and CRM systems like Oracle is required
  • Experience in process optimization and automation using various technologies (homegrown, RPA, AI)
  • Proficiency in one or more ERP and CRM systems is required
• Experience in managing the team with Agile methodology
• Experience with Agile development tools such as JIRA, Confluence.
  • Able to learn new technology quickly, become the expert, solve the problem and teach others.
  • Experienced with creating business process models and using them to describe business requirements.
  • Has strong requirement gathering and analytical skills.
  • Excellent written, speaking, and interpersonal skills.
• Experience working with remote teams in a global environment.
  • Familiar with Agile vs. Waterfall Methodology.

Basic Requirements

• Bachelors Degree and 3+ years experience or a Masters Degree
• CPQ Certification