Technical Support - US voice process experience required_ Bangalore

Dear Candidates,

Greetings from Movate Technologies,

We are hiring for Technical Support Engineers for Bangalore Location

Shift - US Shift Timing

Work Mode - WFO

Location - Bangalore

Role & responsibilities

• Install and configure Desktop/Laptop PCs and peripherals such as printers and USB connected
• devices.
• Support mobile devices such as iOS (iPhone and iPads) and Android (mobile phones).
• Troubleshoot hardware and network connectivity issues.
• Provisioning of hardware devices remotely.
• Collect, provide, and maintain detailed records in service requests regarding actions taken to
• resolve.
• Escalate service requested to higher-level Support Technicians in a timely manner when needed.
• Communicate with all types of associates and exhibit exceptional patience.
• Work with vendors to ensure associate resources are available.
• Train Associates as needed on how to access company digital services and resources.
• Provide leadership with feedback regarding high-interest areas of concern for associates and
• frequently encountered challenges.

Preferred candidate profile

• 3+ Years minimum in an enterprise helpdesk or computer support environment.
• Familiarity with the support portal software application and how to triage the incoming service requests among the support team.
• Demonstrated expertise in Windows PC hardware and software.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve moderately complex technical issues.
• Demonstrated ability to work with a high degree of attention to details.
• Ability to multi-task, set priorities and ensure that all tickets are resolved promptly.
• Success working within an office environment, collaborative working with a broad spectrum of internal customers.
• Proficiency in English.
• Excellent communication skills.

Interested candidates Please Share your Updated resume to Dhivya.Sachithanandham@movate.com